@AirCanada still waiting for my suitcase, it’s been delayed for two days and I leave this destination tomorrow morning, the ripple effect of inconveniences with this are not acceptable. You’ve lost a customer. Reroute my suitcase to my home address please #aircanadaistheworst
@AirCanada I’m extremely disappointed with my experience. My checked suitcase from Toronto YYZ to Austin Berg. was rerouted to ORD 24 hrs ago w no update. I need my critical belongings delivered to the Fairmont Austin before end of today. Contact me! #AirCanada#TravelFail
@AirCanada I’m extremely disappointed with my experience. My checked suitcase from Toronto YYZ to Austin Berg. was rerouted to ORD 24 hrs ago w no update. I need my critical belongings delivered to the Fairmont Austin before end of today. Contact me! #AirCanada#TravelFail
@AirCanada I’m extremely disappointed with my experience. My checked suitcase from Toronto YYZ to Austin Berg. was rerouted to ORD 24 hrs ago w no update. I need my critical belongings delivered to the Fairmont Austin before end of today. Contact me! #AirCanada#TravelFail
Picked up a rental car this morning @Hertz Agent asks me: “why are you here so early?”…”you have a 7am pick up?” #poorcustomerservice what happened to: “Hello, how can I help you?”
Tips to creating email for mobile devices: Keep email size small, don’t display large images, keep your copy concise, avoid menu bars, test your emails across multiple devices, use short subject line, large font, clear & visible call to action!
An Effective Email Subject Line/Hook:
Important to use a clear, brief sentence. Often a statement or question to your reader that is designed to lure them along a desired path (to open the email).
Eg: Need your opinion! Your free gift, This will surprise you, Did you see this?
Practical ways to be more authentic in business for more Yes’s with your interactions:
❤Create and promote a unique value proposition!
❤Be transparent and forthcoming with information sharing!
❤Stay true to your business mission!
❤Hire authentic people!
❤ Relatable stories!
5 Things I wish I knew earlier in my career...
Dual advocacy - supporting your client's best interest and that of your company...
Most proficient selling is done with an abundance mindset, not a scarcity mindset...
Take No for an answer when the client doesn't see your value...
@CityNewsTO 6 day isolation guideline for children under 5 in city daycares doesn’t make sense for a child with minor cough/cold, symptom free with 2-4 days. @MinistryofEducation @TOPublicHealth@TorontoPIAC: please amend policy to reflect the minor stuff. 6 day work limitation, not viable