@MilliesCookies imagine biting into your £30 birthday cookie for it to be covered in what looks like insect legs. And an insincere response from customer care to boot.
@AsdaServiceTeam I’d like to give a shout out to Pavi at the Hitchin store who, despite an apparently broken machine behind her beeping constantly and huge queues, remained positive and even complimented a customers basket trolley they’d brought from home.
@KatiePennick It’s not a proper solution but from a psychology angle, if you need help try targeting a specific person. E.g. person in the long black coat. It makes it harder to ignore (if that’s the case, I appreciate they may not have heard you/may not speak English etc.).
I’ve spent the past month playing The Good Fairy.
I always said the same thing at the end of the show.
This is me saying it for the last time.
A moment I won’t forget in a rush xx
@DunelmUK the absolute WORST customer service I’ve ever experienced. Used a £10 voucher I’d received for poor service, the items weren’t in stock, but they only gave me a partial refund (despite having more than £10 worth of other items on the order!).
Waiting half an hour to chat to customer services yet again, who said they can’t refund me because it’s click and collect! So I have to make yet another pointless trip just to get my own money back.
@DunelmUK you need to sort out Stevenage click and collect! Takes ages to get served, everyone is in the way of customers trying to get into the store, and you can’t tell who is queuing. Plus my items weren’t even in stock! Wasted trip.
@MoonpigUK My flower and card order was due a week ago, ordered four weeks ago, but still not even dispatched. I’d like a full refund, when I emailed it said you aren’t able to reply! Really disappointed.