In today's reputation economy, monitoring and managing guest reviews is an essential part of the daily routine of a successful hospitality professional. https://t.co/lvYNiQS1gJ #hospitality#hotels#travel#guestreviews#reputation
Enabled by technology, modern and effective staff training solutions are worth the investment to take your hospitality business - whether a hotel or restaurant - where you want it to be. https://t.co/qsjrnpWqhM #Hospitality#employeetraining#stafftraining#restaurants#hotels
Real-time updates and a rigorously trained workforce are vital in having a housekeeping department that operates like a well-oiled machine, which has a significant influence on guest satisfaction. https://t.co/vJSnEwdCiQ #Housekeeping#hotels#Hospitality#Travel
#Change is hard, especially in #Hospitality, which is one of the oldest businesses ever to exist. With many "Why?", "How?", "What if?" questions to answer, hoteliers are often reluctant to migrate from business as usual and transform their organizations. https://t.co/k8y7niHWjK
As customer experience is set to overtake price and product as the key brand differentiator, how will hotels stand out in a market that gradually becomes more and more competitive? #ThinkingAheadThursday#hotels#Hospitality#Travel https://t.co/uy7w7DF20u
Have a look at the ways how smart technology can improve your operational efficiency, reduce frictions, and heighten guest experiences through more personalized interactions. https://t.co/qiIPxszSmM #hospitality#hotels#Travel#technology#guestexperience
"There is too much at stake in losing good human capital, especially at a hotel where service will also be a matter of passionate individuals helping others have the best possible experience." https://t.co/pch7lXhIlk #Hospitality#hotels#Travel#EmployeeExperience
Little Friday quiz! To whom does the following quote belong? "I want it all, and I want it now"
A) Queen
B) Millennials
C) All of the above
https://t.co/93DEoKKJ38
Hospitality is a people business - humans serving humans to be precise. Therefore, what makes or breaks the experience of the served humans is the ones who are serving. There goes the puzzle of the day. https://t.co/ES3zp6BCSk #hotels#Hospitality#reviews#Travel
How the concept 'luxury travel' evolves can be comparable to the weather we have here in the Netherlands: it changes fast. Let's start this week with a refreshing piece that discusses the meaning of #LuxuryTravel : https://t.co/ewj8UnnD0u
PS. Have a sunny week ☀️
Although the essence of service remains the same, evolving guest preferences have lead to a change in expectations. Make sure you avoid these common customer service mistakes that could hinder overall #Satisfaction: https://t.co/lhQyDbqinL #Hospitality#hotels#reviews#Travel
When you want to acquire and retain talented people in your team, as bad as you want to acquire and retain guests, that's how you'll drive your hospitality business into success.
https://t.co/xhTsVPx2eF
Guest reviews matter more than ever in today's reputation economy. Here's how to help increase your chances of receiving positive ones that will make you smile more often:
https://t.co/PH4GpnoLjj #Hospitality#hotels#TravelTuesday#reviews#Travel