Nitish

[Nitish @Ntshs6271]

@PratiksSheth @Swiggy @Tukaram_IndIAS @mybmc @jagograhakjago So @Swiggy has outsourced its delivery. Now rapido partners are delivering the orders of swiggy. None of them are wearing swiggy jacket or t-shirt as well.
Has become really bad.
Order clubbing has increased. Express delivery is unavailable most of the times. Always late.

[Nitish @Ntshs6271]

@KishanRath24221 @SwiggyCares So @Swiggy has outsourced its delivery. Now rapido partners are delivering the orders of swiggy. None of them are wearing swiggy jacket or t-shirt as well.
Has become really bad.
Order clubbing has increased. Express delivery is unavailable most of the times. Always late.

[Nitish @Ntshs6271]

@SwiggyCares @axhixav So @Swiggy has outsourced its delivery. Now rapido partners are delivering the orders of swiggy. None of them are wearing swiggy jacket or t-shirt as well.
Has become really bad.
Order clubbing has increased. Express delivery is unavailable most of the times. Always late.

[Nitish @Ntshs6271]

So @Swiggy has outsourced its delivery. Now rapido partners are delivering the orders of swiggy. None of them are wearing swiggy jacket or cloths as well.
Has become really bad.
Order clubbing has increased. Express delivery is unavailable most of the times. Always late.

[Nitish @Ntshs6271]

@SwiggyCares
No point in taking BLCK membership anymore. Swiggy has started clubbing orders of BLCK members as well. Ownly is much better. Cost is also less and delivery free without any membership. Also they don't club any orders. Pathetic service of swiggy.

[Nitish @Ntshs6271]

@SwiggyCares Still no response from @StovekraftLtd and @instamart_it washed their hands off it. DO NOT BUY SUCH ELECTRONIC GADGETS ON SWIGGY. VERY RISKY AS THEY DON'T GIVE ANY AFTER SALES SUPPORT. Rs 3500 down the gutter.

[Nitish @Ntshs6271]

@instamart_it @SwiggyCares
BE CAREFUL WHILE BUYING ELECTRONICS OR MID-HIGH VALUE ITEMS ON INSTAMART. IF THE PRODUCT IS FAULTY INSTAMART DOESN'T DO ANYTHING. COMPANY ALSO RESPONSE IS 0 DESPITE BEING IN WARRANTY. SERVICE PARTNER OF COMPANY ALSO SAYS ONLINE BUYING IS RISKY.

[Nitish @Ntshs6271]

There is not even a reply from your end. What a pathetic customer support. I m going to be very skeptical in purchasing a Pegion product in the future. @StovekraftLtd

[Nitish @Ntshs6271]

@StovekraftLtd

It's been 22 days since my complaint. Ticket number - PGN26040801299.
There is no response from your service manager Mr Dinesh since escalated to him 10 days back. Its a new product (induction) and it's completely useless not running at all. Very bad after sales.

[Nitish @Ntshs6271]

@SwiggyCares As I said
Your washing your hands off
When you have such a brand with zero support it is ur moral responsibility
Thus HIGH RISK to buy on your platform

[Nitish @Ntshs6271]

@SwiggyCares This is the last mail I had received which I shared with you earlier as well. This was received at about 3:30 PM. Since then there is no communication on mail.

[Nitish @Ntshs6271]

@SwiggyCares @instamart_it @Swiggy The photo of the email is attached, that's not resolution. That's washing your hands off. Basically what I said VERY RISKY buying electronic and mid-high value items on your platform. The warranty is only for name. I have never faced such experience at retail shop or amazon.

[Nitish @Ntshs6271]

@SwiggyCares After sending all details and everything. No action by @instamart_it. They just say me to go to Brand Support, who aren't even responding or anything. Buying an electronic products is very risky on @Swiggy. Would suggest people to avoid using instamart for mid-hight value items.

[Nitish @Ntshs6271]

@SwiggyCares Still no response from Stovekraft/Pigeon. Is buying such product from @instamart_it such a big risk. Companies dont care about swiggy customers.

[Nitish @Ntshs6271]

@SwiggyCares Hi did you check, there is still no response from Stovekraft/Pigeon

[Nitish @Ntshs6271]

@SwiggyCares I did check spam folder as well. No mail received from their end. I have their(stovekraft/pigeon) ticket number if it helps - PGN26040801299.

[Nitish @Ntshs6271]

@SwiggyCares That's the issue.
On mail they aren't even replying.

[Nitish @Ntshs6271]

@SwiggyCares May be I didnt explain properly I have followed up with the brand for 10 days. And since they are denying it, I have reached out to you.

[Nitish @Ntshs6271]

@SwiggyCares I have already mailed them 3 days back. No reply. I have been following up with them for past 10 days. No proper reply.

[Nitish @Ntshs6271]

@SwiggyCares Thank you for understanding. But the issue is they are sending no written communication. Only on call. I have sent mails, where in even instamart was cc. Still they have given no reply. On call they just keep delaying. I m coming to you after following up with them for 10 days.

[Nitish @Ntshs6271]

@SwiggyCares I had not used the item till 7 April as I had purchased incase of emergency due to current situation
I complained to brand on 8th. For 10 days they have just been making me call them and say escalation desk will call back in 24-48 hours. Does swiggy has no moral responsibility?