Nuffield Health

The official account for Nuffield Health customer services relating to our gyms, hospitals and healthcare services. Here to help Mon – Friday, 8am – 5pm.

[Nuffield Health @NuffieldHealth]

@ElleWoo41661082 Thanks for confirming Elle, i'll get the site to follow up via Instagram. ^BB

[Nuffield Health @NuffieldHealth]

@KirstinFai89886 Hi Kirstin, thanks for your message. To ensure this is fully investigated, please contact us via this link: https://t.co/pwuYU6YPrb. We apologise for the impact these cancellations have had and appreciate your understanding. Thank you in advance. ^BB

[Nuffield Health @NuffieldHealth]

@vip_nair Good morning, apologies for the poor patient experience here. Would it be possible to DM your full name and contact details and I'll get the team to follow up ASAP. ^BB https://t.co/WoWnPOUM9L

[Nuffield Health @NuffieldHealth]

@Flintelligence (2/2) The issues are currently under review, and our management team will share further updates with members as soon as more information becomes available. ^BB

[Nuffield Health @NuffieldHealth]

@Flintelligence Hi, thank you for your feedback, and please accept our sincere apologies for the current ambient temperatures on the club floor. We understand the inconvenience this has caused, particularly in light of the recent update regarding the gym floor closure. (1/2)

[Nuffield Health @NuffieldHealth]

@surreyteacher1 Good morning, if you could send your request to [email protected] please, the team will be able to pass this on for you. ^NN

[Nuffield Health @NuffieldHealth]

@Dan_Mn Hi Dan, apologies for this. Could you please send me your contact number via DM? I’ll ensure we take the necessary corrective action so you don’t receive any further SMS messages. ^BB https://t.co/WoWnPOUM9L

[Nuffield Health @NuffieldHealth]

@Kotofeja Hi Nadya, thank you for your feedback and I’m sorry to hear about your experience. Our complaints and feedback process can be found here: https://t.co/pwuYU6YPrb. Once feedback is submitted, it will be reviewed and assigned to the appropriate senior manager. ^BB

[Nuffield Health @NuffieldHealth]

@sophie_denton Hiya Sophie, as a Nuffield Health member, you can access a Connections+ centre for £10. You don’t need to be accompanied by a City or Barbican member, just bring your Nuffield Health membership card. 👍^BB

[Nuffield Health @NuffieldHealth]

@TomKilgallon3 Hi Tom, thanks for your message. I’ve checked with the team, if the card is faulty, it’ll be replaced free of charge. If it scans correctly and you still want a replacement, I do need to confirm a fee will apply. ^BB

[Nuffield Health @NuffieldHealth]

@oceanwaves72 Good afternoon, thank you for your message and suggestion. I have shared this with the senior management team at the centre, on your behalf. ^BB

[Nuffield Health @NuffieldHealth]

@NClarkGas Hi Nick, thanks for sharing this feedback, and I’m sorry for the impact both issues are having on club visits. Could you please reach out to us via this link: https://t.co/y1t7Y9Q2Wg? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB

[Nuffield Health @NuffieldHealth]

@MikeW924 Hi Mike, thanks for sharing this feedback, and I’m really sorry for the impact it’s having on your club visits. Could you please reach out to us via this link: https://t.co/y1t7Y9Q2Wg? We’ll ensure the appropriate manager investigates and gets back to you as soon as possible. ^BB

[Nuffield Health @NuffieldHealth]

@kimothen Morning Kim, sorry to read this. Could you DM the email address you use for the app and I'll log a ticket with the app support team? ^BB

[Nuffield Health @NuffieldHealth]

@funtimesnow2025 Thanks for raising this. We're sorry for the experience and understand your concern. Please share full details via our feedback portal so the team can review: https://t.co/y1t7Y9Q2Wg ^BB

[Nuffield Health @NuffieldHealth]

@cerirwilliams Morning Ceri, thank you for your follow‑up message, and apologies for the impact this has had on your club visits. This is the information that was provided by the site management team. I have requested that they contact you directly with a further update. ^BB

[Nuffield Health @NuffieldHealth]

@GabrielOlo33680 Hi Gabriel, apologies for any errors on our part. You can contact the location team via the following link: https://t.co/2FEUp7Gw42 and they will investigate this further for you. ^BB

[Nuffield Health @NuffieldHealth]

@HTspurs151 Hi, thanks for this feedback and I am sorry to read this. There are no immediate plans for equipment changes. But I have shared this feedback directly with the Customer Experience Manager. ^BB

[Nuffield Health @NuffieldHealth]

@SharonP00123501 Morning Sharon, apologies for any errors on our part. Please can you forward any emails to [email protected] and we'll make sure its escalated to the appropriate manager ASAP. ^BB