Nuwaid Pocker

Entrepreneur, Inspirational Speaker, Fitness enthusiast, Marketer

[Nuwaid Pocker @nuwaid]

It took several destinations to recognise that I am in it for the journey. https://t.co/bFyBM1dhUT

[Nuwaid Pocker @nuwaid]

Perhaps growing up is, learning to stay grounded and laugh, through uncertainties and chaos… https://t.co/Caznals37d

[Nuwaid Pocker @nuwaid]

@OoredooQatar @OoredooQatar I have been following up on a line I requested to close with you for 6 months! I am still billed every month but have no response or resolution

[Nuwaid Pocker @nuwaid]

@TechShopBe loved the trailer design on https://t.co/SCaXt3cmCO. I'd love to get one designed with some tweaks

[Nuwaid Pocker @nuwaid]

@OoredooCare appreciate the initiative but sorry you'll have to ask your colleagues to brief you. Already chatted with 4 of them. DMed my no

[Nuwaid Pocker @nuwaid]

@OoredooCare Reminder: 6th day waiting for your customer care to call back #badcustomerservice #QualityControl #complaints

[Nuwaid Pocker @nuwaid]

@OoredooCare Day 4 since my complaint initiation and yet no follow up call from customer service. Counting how long it takes @OoredooQatar

[Nuwaid Pocker @nuwaid]

@OoredooCare if I understand correctly, u would rather tell me everything that makes no sense to my complaint, than to get cust serv to call

[Nuwaid Pocker @nuwaid]

@OoredooCare that doesn't address my problem that my phone is disconnected without informing me and have a surprise bill of 2300!

[Nuwaid Pocker @nuwaid]

@OoredooCare u are just telling me things I already know or I already told u guys. I need a call back! No one has done that in 3 days

[Nuwaid Pocker @nuwaid]

@OoredooCare which is exactly what I contacted u about in the first place as I believe they are wrong & request to talk to technical team

[Nuwaid Pocker @nuwaid]

@OoredooCare day 3. Four SM reps I had to explain the same problem to and ZERO action taken. I'm working on a blog about service experience.

[Nuwaid Pocker @nuwaid]

@OoredooCare is SM @OoredooQatar as messed up as cust service?I've been repeating the same converstn for 2 days to 3 of u & u r still lost!

[Nuwaid Pocker @nuwaid]

@OoredooCare I've no complaint no cos ur cust serv refused to provide one. U r the 3rd guy on this case,so pls ask ur colleagues for brief!

[Nuwaid Pocker @nuwaid]

@OoredooCare @OoredooQatar 28 hours since complaint and continuous follow up, yet no call or message from Ooredoo customer care.

[Nuwaid Pocker @nuwaid]

@OoredooCare yah! To start all over again from my initial questions because your colleague cannot comprehend a simple complaint!

[Nuwaid Pocker @nuwaid]

@OoredooCare after all the complaints yesterday, u guys DMed me the exact same problem I am enquiring about. Anyone who makes sense there?!

[Nuwaid Pocker @nuwaid]

@VodafoneQatar thank you Mag. Appreciate it.

[Nuwaid Pocker @nuwaid]

@VodafoneQatar can you pls DM the procedure link to port a line from Ooredoo to Vodafone?

[Nuwaid Pocker @nuwaid]

@OoredooCare average of three major issues per month and counting without resolution. Do you still have a quality dept at @OoredooQatar?