@SwiggyCares@Swiggy this is unacceptable.
I ordered Raj Kachori, and your app showed a delivery time of 25 mins. It took nearly an HOUR to arrive, with the delivery partner stopping at multiple places along the way.
When I tried contacting customer support,
@SwiggyCares@Swiggy Hey Swiggy the apology ain't gonna cut out the frustration i had to go through and that i had to throw the food away after a single bite cause it was soggy and it ruined my whole mood. I want a full refund
@Swiggy@SwiggyCares 4)I expect @Swiggy@SwiggyCares to acknowledge how poorly this was handled and provide appropriate compensation for the inconvenience and distress caused.
@SwiggyCares Following up again — it has been over 16 hours with no resolution.
The issue is still not resolved and I am yet to receive any proper response regarding refund.
Requesting immediate attention to this.
Extremely poor experience with @Swiggy.
Order delayed ~2 hours due to delivery issues, arrived cold with wet packaging.
Spent a lot of time with support and chat was closed without proper resolution.
Order ID: 236861270618022
Request ID: 28361602
Expecting a prompt resolution.
@Swiggy@SwiggyCares This is still not resolved. It has been over 24 hours and I have not received any proper response. Food was not consumable due to delay, yet only a coupon was offered. Requesting full refund.
Shared images of the order condition — food arrived cold and packaging was wet due to delay. This is not acceptable. Expecting a full refund and appropriate compensation.