O2

Hello, we're O2 in the UK 💙 Part of Virgin Media O2 #EssentialForLiving

[O2 @O2]

Say hello to summer freedom! 🍦☀️

From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it.

We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB.

#RoamFreely

[O2 @O2]

@Audrey25698469 Hi there,
We're so sorry that you have had a poor experience with our services. This is very disappointing to hear, and we can assure you that this is not the level of service that we want to provide.

Please send us a private message, (cont) https://t.co/ileUSVGHZK https://t.co/5pyLDJBC6r

[O2 @O2]

@ACaldwell68074 Hi there,
We’re really sorry to hear this is happening; it must be incredibly frustrating to get stuck in that loop when you’re just trying to sign in to My O2.

Just to check, have you tried logging in on a different device to see if the (cont) https://t.co/yYM2GAwWiI https://t.co/5pyLDJBC6r

[O2 @O2]

@joelanelegend Hi, Thank you for contacting us. Please direct message us your account details, so we can investigate further the issue in this area.

[O2 @O2]

@NWIWC01 Hi there, 👋
We're sorry to hear your signal has been so unreliable recently. We understand how frustrating that is when you’re just trying to stay connected. Signal can sometimes be affected even when coverage looks strong, for example, (cont) https://t.co/On35SdzoCg

[O2 @O2]

@JohnTillUK W e can raise an IT ticket for you once we have your account details.

[O2 @O2]

@Eddie_Fitz Hi there, 👋
Can you please message us privately, so we can investigate this issue further? https://t.co/5pyLDJBC6r

[O2 @O2]

@JohnTillUK Hi, We apologise to hear this. Could you please direct message us your account details we look into this for you?

[O2 @O2]

@MeBeLiam We apologise to hear this. Could you please direct message us your account details we will be happy to look into this?

[O2 @O2]

@TipTopKlopp Hi, We are sorry to hear this. Could you please direct message us more information?

[O2 @O2]

@amybuchan1989 Hi, could you please direct message us your account details ?

[O2 @O2]

@thecarr66639092 Hi there 👋 Thanks for getting back to us. If you’re logged into My O2 but can’t find the option to switch to an eSIM, you’ll need to go to the SIM swap section of your account.

You can find it by heading to My O2 and looking under “Device (cont) https://t.co/llX1jcgk8j

[O2 @O2]

@paz565 hanks for getting back to us — and I’m genuinely sorry that you’ve had such a difficult experience trying to resolve this. Given your father‑in‑law’s age and the steps your wife has already taken to act on his behalf, it’s completely (cont) https://t.co/6AUdAWkr29

[O2 @O2]

@paz565 Thanks for getting back to us, and I’m really sorry for the ongoing difficulty your family has faced — especially given your father‑in‑law’s age and the steps your wife has already taken to act on his behalf. You should not have been passed (cont) https://t.co/Z0luHqvfhT

[O2 @O2]

@TomMorgan83 Hi Tom, I’m really sorry to hear how difficult this has been — especially after spending hours on the phone and still not getting the support you expected. I completely understand why you’re feeling this frustrated.

To get your order issue (cont) https://t.co/e2Bj1jbeN1

[O2 @O2]

Say hello to summer freedom! 🍦☀️

From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it.

We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB.

#RoamFreely

[O2 @O2]

@Audrey25698469 Hi Audrey, I’m very sorry for the ongoing inconvenience — especially after you’ve already taken every step advised, including calling 202 repeatedly, attempting the upload through the app, emailing the Resolution Team, and visiting a store. (cont) https://t.co/ZwCBKwsgNA

[O2 @O2]

@Audrey25698469 Hi Audrey, I’m really sorry this has been such a long and frustrating process — especially after you’ve already tried uploading documents, emailing the Resolution Team and visiting a store.

A date‑of‑birth change is a security‑sensitive (cont) https://t.co/yAoKXqmaD0

[O2 @O2]

@Audrey25698469 Hi, I’m really sorry you’ve had such a hard time trying to get your date of birth updated — it shouldn’t be this frustrating.

Just to explain, changing a date of birth isn’t something that can be done through the app, in store, or by email, (cont) https://t.co/9AswAZQ5P9

[O2 @O2]

@TomMorgan83 Hi Tom, I’m really sorry to hear about the experience you’ve had — it’s absolutely not the level of service we want anyone to go through, and I understand why you’re frustrated.

If you’re having issues with your order or the way it’s been (cont) https://t.co/GuvHuYTUjo