Customer Claim Response

[Customer Claim Response @O2claimdept]

@south_eastone Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[‘Recollections may vary’ @south_eastone]

@HarrietSergeant @O2 I dumped O2 and went to Tesco, at least you can walk in most stores and talk to someone face to face and you still use O2 network at less money.

[Customer Claim Response @O2claimdept]

@south_eastone We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@horanfthrry We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[rebecca 🪩 @horanfthrry]

@O2 hello, I am looking at purchasing a new sim through my blue light discount. My mum is currently locked out of her account after purchasing a new sim herself. I have recently bought a new phone & have virgin media volt benefits, will I encounter any issues?

[Customer Claim Response @O2claimdept]

@horanfthrry Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[Customer Claim Response @O2claimdept]

@Lelbell58 Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[Lesley Taylor @Lelbell58]

@HarrietSergeant @O2 It’s a nightmare, one operator tried to blame it on our brickwork !!

[Customer Claim Response @O2claimdept]

@Lelbell58 We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@faheem_mira Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[Faheem Mira @faheem_mira]

@O2 why is it so difficult to add an international bolt on with you? O2 app doesn’t seem to give it as an option. 2202 says it’s for bolt ons but then just gives options for different things. I’ve required this service a few times for business and each time it’s a headache

[Customer Claim Response @O2claimdept]

@faheem_mira We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@rebeccaann1989 Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[rebecca ann jarvis @rebeccaann1989]

@O2 I've tried but it still won't let me use my rewards as that's all I want to do is to use the rewards I have without having to set up several ID and keep trying to sign in, it was way simpler when I could just go into the app and redeem my rewards

[Customer Claim Response @O2claimdept]

@rebeccaann1989 We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@navanac1982 Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[Customer Claim Response @O2claimdept]

@navanac1982 We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@christwine3 Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[Chris Thompson @christwine3]

@O2 @Toni_Joyce @O2 I need account help while oversees

[Customer Claim Response @O2claimdept]

@christwine3 We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@123stevieboy Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[Stevio @123stevieboy]

@O2 I have tried 5 times to get on my Bills .been sent magic links .still can't get on

[Customer Claim Response @O2claimdept]

@123stevieboy We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@sdwst Hi, Thank you for reaching out to us. We are here to assist you with your concern. Please DM us your first and last name along with your complete service address so that we can assist you.

[SDWST @sdwst]

@O2 is there any way I can log into my02 app without using the Virgin Media O2 ID, virgin locked my account, no reason, no contact and I’ve spent 3 weeks trying to get them to sort it, I now can’t get into O2. The worst thing you did was joint ID’s

[Customer Claim Response @O2claimdept]

@sdwst We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.

[Customer Claim Response @O2claimdept]

@1980Ally1603 Kindly dm share your reachable Whatsapp number for quick assistance please.

[ally connor @1980Ally1603]

@O2 still no service after 3 days… call after call with no resolution. Really poor

[Customer Claim Response @O2claimdept]

@1980Ally1603 We regret the issue you've experienced and would appreciate the opportunity to investigate further. Please direct message your phone number so we can thoroughly address your concerns.