@MTNNG It is working but that wasn't my initial complaint. What i complained about was that I lost 3 days from my previous subscription because renewed my subscription 3 days early. Please refer to my initial complaint.
@MTNNG I am writing to report an incident and an anomaly with your FiberX plan. Today, i renewed my Premium Plan 3 days before the official expiry. Instead of the validity to officially expire as at when due, I lost the 3 days due to a reset in the validity period.
Please investigate and rectify this anomaly because we were not officially informed that this is the way your system works. If this isn't handled, a lot of people will be cheated out of the validity contract. Thanks.
This anomaly breached the 30-day validity contract and it implies that customers can't proactively renew their subscription before it officially expires. I called 217 to make this complaint and I was told that this is the way it works. FN151657 is my ID.
@caveabdull I no sure say this guy dey naija because if him dey, he no go get mind post this kind thing. We all learnt from that Erisco case that brand erosion is a CYBERCRIME!!!
@Ebuka My brother, i have been exactly where you are, and i will not change the words you used to express your pain and frustration, but if @FOBroadband had not sent me to hell, I would never have found heaven at @MTNNG FibreX. FibreX is the true definition of Peace of Mind...
@renoomokri Let it first of all get to the value it was as at February 2023, then when it appreciates from there, our mouths will be wide open. You understand ba?
@FiberOne_help@kunlejagun Kunle, thank you for this feedback. I'm starting to believe that I entered one chance with these guys. The thing that scares me most about @FOBroadband is that if they can take this long to activate a simple service, it implies that if there is a fibre cut, then we are finished.
@FiberOne_help Good afternoon. My ID is FOB59537. I paid for internet service since the 16th of September, and till now I am yet to receive my internet router and have my service activated.
I just want to let you know that if my service is not activated before close of business today, I will simply buy an Airtel 5G router, subscribe, then seek for a refund. It's not by force to use FibreOne.