Customers Relations Team

Dedicated to helping customers with fast, friendly, and effective support. Our team is committed to delivering excellent service.

[Customers Relations Team @ODEONHelp_com]

@NaomiSummers Hi @NaomiSummers , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Bloodbabe2003 @NaomiSummers]

@ODEONHelp why is there such a backlog for help? My local cinema was shut and promised refunds within 48 hours when I was able to still book through the app same day. Anyone that booked for Evil Dead Burn through Leeds Bradford on July 10th should have been refunded by now.

[Customers Relations Team @ODEONHelp_com]

@Nizzy6996 Hi @Nizzy6996 , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Lewis James Nisbet @Nizzy6996]

@ODEONHelp Hi, I've sent two DM's about this, still waiting for a response.

[Customers Relations Team @ODEONHelp_com]

@shibbysimpson Hello @shibbysimpson , just checking in to see whether your concern has now been resolved. If not, please follow us back so we can send you a direct message and assist you further. My name is Mark, and I'll be happy to help.

[niamh 🦋 @shibbysimpson]

@ODEONHelp please can you reply to my DM

[Customers Relations Team @ODEONHelp_com]

@londontweets24 Hello @londontweets24 , just checking in to see whether your concern has now been resolved. If not, please follow us back so we can send you a direct message and assist you further. My name is Mark, and I'll be happy to help.

[Mrs F @londontweets24]

@ODEONHelp reply waiting in DM’s

[Customers Relations Team @ODEONHelp_com]

@AndySimpson96 Hi @AndySimpson96 , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Andrew Simpson @AndySimpson96]

@ODEONHelp @ODEONCinemas been sat in customer support chat for almost 3 hours now, it's timed out twice and reset while I've been waiting to speak to a real person. The chat bot is rubbish and not helpful at all

[Darren Cullen @D_Cullen1]

@ODEONHelp_com Done !

[Customers Relations Team @ODEONHelp_com]

@edgymcveggie Hi @edgymcveggie , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address, booking details and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need.

[Niamh✨ @edgymcveggie]

@ODEONHelp hi, I need to cancel a booking and rebook for a different date as I’ve had an emergency come up, but the original booking was made using vouchers I had

[Customers Relations Team @ODEONHelp_com]

Hi @RebekahEldridge, I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[#Bekah-RBV @RebekahEldridge]

@ODEONHelp Any help with fraud on my odeon account? I’ve messaged you…

[#Bekah-RBV @RebekahEldridge]

@ODEONHelp Any help with fraud on my odeon account? I’ve messaged you…

[Customers Relations Team @ODEONHelp_com]

@D_Cullen1 Hi @D_Cullen1 , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Darren Cullen @D_Cullen1]

Have been waiting 7 days for a refund to a booking that was declined on your website, but payment was taken. Your AI chatbot is totally useless. No phone numbers to call and waited an hour to speak to an agent put through by the AI chatbot only for nobody to answer.
@ODEONHelp

[Customers Relations Team @ODEONHelp_com]

@letoalways01 Hi @letoalways01 , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address, booking confirmation and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need.

[Steph @letoalways01]

@ODEONHelp I requested a refund on your live chat last week and nothing. Can you help

[Customers Relations Team @ODEONHelp_com]

@Ben_wears_hats Hi @Ben_wears_hats , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address, booking details and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need.