Old Navy

who are you wearing? #itsoldnavy

[Old Navy @OldNavy]

@kelschnek Hi Kelly, we are so sorry to hear that you were missing items from your order and your claim was denied. Please DM us with your order number, the email address you used and the number for the item you received so we can look into this for you. We look forward to hearing from you

[Old Navy @OldNavy]

@lisauiberall Hi Lisa! Thank you for your awesome feedback about Taylor at our Cool Springs store in TN. We appreciate you and Taylor! Thanks for choosing Old Navy!
~Cam, Old Navy Customer Relations

[Old Navy @OldNavy]

@threeoneonetwo Hi Vansh,
We are concerned to hear this and would like to speak to you regarding this. Will you please send us a DM with your phone number and good time to call so we can have someone reach out to you directly? We look forward to hearing from you.
~ Cam, ON Customer Relations

[Old Navy @OldNavy]

@ndoon_12 @junkoDeYokohama @OnTrac_Shipping Hi there, we're glad you spoke up, as we're concerned to hear about the issue with your recent order. Please DM us your order number and the email address used at checkout so we can look into this further.

[Old Navy @OldNavy]

@Tykeez We're sorry to hear that you received the wrong items. We understand the frustration. So we can look into this for you, please send us a DM with the order number and email address associated with the order.
Thank you and we look forward to your DM.

[Old Navy @OldNavy]

@jn83968163 Please send us a DM with the phone number and email address you use to shop with, along with a screenshot of the items in your cart at checkout and the promotion you received by email.
If you've already placed the order, please include the order number as well.
Thank you

[Old Navy @OldNavy]

@HabershamLane We apologize the sensor tag was missed. The quickest solution is to visit your nearest Old Navy store with the item and receipt or shipping confirmation email as proof of purchase. If going to a store is inconvenient, please send us a DM with the order number and email address.

[Old Navy @OldNavy]

@TaylorP17300123 Hi Mackenzie,
We're sorry to hear your order was lost in transit. Please DM us your order #, and email or phone on the order and which items were missing so we can review this.
~ Cam, Old Navy Customer Relations

[Old Navy @OldNavy]

@ASideOfGinger Hi Carla,
We’re truly sorry to hear that your new dress arrived as the wrong item. Please feel free to DM us with your full name, order number and email address so we can address this issue. We look forward to your reply.
~ Cam, Old Navy Customer Relations

[Old Navy @OldNavy]

@imdaddyrabbit Hi Brittany,
We’re truly sorry to hear that your new jeans arrived with the security tag still attached. Please feel free to DM us with your full name, order number and email address so we can address this issue. We look forward to your reply.
~ Cam, Old Navy Customer Relations

[Old Navy @OldNavy]

@jess_frausto Hi Jess,
We’re truly sorry to hear that your new jeans arrived with the security tag still attached. Please feel free to DM us with your full name, order number and email address so we can address this issue. We look forward to your reply.
~ Cam, Old Navy Customer Relations

[Old Navy @OldNavy]

@bitchbi45 Hi! We know you're excited to receive your order and we'd be happy to check the status for you. Please send us a DM with your order number and the email address used at checkout, and we'll take a look. Thanks for shopping Old Navy!

[Old Navy @OldNavy]

@Pluvinix Hi! We're sorry to hear that your new Quarter Crew Socks didn't feel the same. We appreciate the feedback and we'll share it with our product team. If you'd like help with a return, please send us a DM with your order # and email address so we can take a look. We appreciate you!

[Old Navy @OldNavy]

@Kee_Be_Reading_ Hi there! Thanks for asking. We may have options available, though they can be limited. Please DM us, visit a store, or call 1-800-OLD-NAVY for details on our return/exchange policy. We're happy to help!
~Cam, Old Navy Customer Relations

[Old Navy @OldNavy]

@luvdatlacefront Hi, we're concerned to hear of your experience, please send us a DM with your order number, email address, and details of your experience. We look forward to your reply!

[Old Navy @OldNavy]

@KisskissSassy Hi there! We're sorry to hear your uniform order arrived as non-Old Navy items. Feel free to DM us your order number, full name, and the email address or phone number on the order so we can investigate further. Thanks!
~Cam, Old Navy Customer Relations

[Old Navy @OldNavy]

@Seat_Amyrlin_ Hello, we are so sorry to hear that you are missing a pair of jeans from your store purchase. We certainly understand your disappointment! We can't ship them to you, but you can call the store where you made the purchase, and they will provide you with the options available.

[Old Navy @OldNavy]

@southern_gurly Hi Jenn, we're so sorry to hear you received the wrong size in the pants for your little one! We'd like to take a look at the order if you'll DM us more details, including the order number and email address provided at checkout. We look forward to heairng back from you!

[Old Navy @OldNavy]

@KarlaOh_ Hi Karla,
Thank you for reaching out. Please DM us your order number, the email address or phone number on the order, and let us know which package or items are missing. We'll be happy to take a closer look.
~Cam, ON Customer Relations

[Old Navy @OldNavy]

@ManonHlt Hi there, thanks for reaching out! We would be happy check on the options available for your returns. When you have a moment, please DM us with your order numbers and the email address you used to place the orders. We look forward to assisting you.