Optus

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[Optus @Optus]

I understand the service is already active. Apologies for any confusion. My comment was specifically in relation to your question about travellers purchasing an Optus SIM and the advice we provide.

If you're having trouble recharging your service using one of our accepted payment methods, please send us a DM, and we'll take a closer look at what's happening.

- Talia

[Optus @Optus]

I apologise for the confusion. If the matter can only be resolved in-store, you will need to visit the store to address it. Please make sure to bring 100 points of ID - https://t.co/XPXupJSs7j to verify your account and update the system. Once that is completed, you can reach out to customer care or contact us if you require any additional assistance. - Robyn

[Optus @Optus]

@greg_kennedy10 Thanks for getting back to us. Could you please send us a private message, and I'll be able to assist you from there? - Robyn

[Optus @Optus]

Hi William, sorry to hear about your Apple iPhone and banking issue with your service provider - Amaysim.

While Amaysim does operate on the Optus network, they are a separate provider to us. For any assistance with regard to reconnecting your service or account related enquiries you'll need to contact them directly to proceed - Kartik

[Optus @Optus]

Hi Andrew, thanks for reaching out.

We're sorry to hear you're experiencing issues with your OptusNet Webmail service. This isn't the experience we want for our customers.

We understand how important it is to stay connected, and we're here to help. Please send us a DM, so we can take a closer look into the issue and work with you to determine the best next steps.

- Tam

[Optus @Optus]

Hi Mia, we're sorry to hear about your experience and that you've been left feeling this way. I have flagged your feedback with the relevant teams for review.

If you'd still like to proceed with updating your details, you can submit the completed Change of Name form and copies of the supporting documentation by mail to:

Change of Name
PO Box 888
North Ryde NSW 1670

Your details will be updated within 10 business days. If there's anything further we can assist with, please send us a DM.

- Talia

[Optus @Optus]

Hi there, sorry to hear that your conversations with our Customer Service team disconnected multiple times. This is not the experience we strive to provide for our customers. I have passed this on as feedback for the relevant teams to review, as we are always looking to improve the experience we provide our customers.

We would like to take a look to see what we can do to assist you further. Please send us a DM with more information regarding your enquiry, and we can proceed from there.

- Joel

[Optus @Optus]

We sincerely apologise for the ongoing inconvenience and appreciate the patience and understanding you've shown throughout this experience.

If you have any further questions or would like us to review your situation in more detail, please send us a DM with your account details and we'll be happy to assist further. We're here to help. - Robyn

[Optus @Optus]

Hey Heidi, thanks for reaching out. We're very sorry to hear about the experience you've had with us. This is certainly not the standard of service we aim to provide.

We understand how important it is to stay on top of your account, and we'd like the opportunity to help. Please send us DM here, so we can take a further look, and we'll go from there. - Tam

[Optus @Optus]

Thanks for sharing your feedback with us. We understand your concerns about the notification and appreciate you bringing them to our attention.

Our goal is to provide clear information whenever there are changes to plans or pricing, including details about when updates take effect and where customers can learn more about any changes to pricing and inclusions. We also recognise that it can be frustrating when the updated recharge amount isn't included in the initial notification.

If you'd like some clarification on how these changes affect your service, send us a DM with your details and we'll gladly take a closer look and walk you through the information. - Robyn

[Optus @Optus]

Hi Rochi. We're sorry to hear about the speeds you've been experiencing and can understand how frustrating that would be, especially when you're expecting faster 5G performance.

5G speeds can vary due to a range of factors, including your location, distance from the serving tower, network congestion, local environmental conditions, building materials, and the number of users connected to the network at any given time. Because of these variables, speeds can fluctuate and may not always reflect the maximum speeds the network is capable of delivering.

If you're continuing to experience consistently slow speeds, please send us a DM with further details and your location. We'll be happy to take a closer look and investigate further for you.

- Kyri

[Optus @Optus]

Thanks for your feedback. We understand your concern regarding the notification and appreciate you taking the time to share it.

We aim to communicate any price and plan changes as clearly as possible, including when the changes take effect and where customers can find additional details about updated pricing and inclusions. Furthermore, we understand that receiving a notification without the specific new recharge amount upfront may be frustrating.

If you'd like us to take a closer look at the message you received and explain how the changes apply to your service, please send us a DM with your details, and we'll be happy to help. - Robyn

[Optus @Optus]

Hi there, sorry to hear that you are experiencing issues with your internet. Please send us a DM, so we can investigate further. In the meantime, if you haven't already, I recommend checking out network status page here → https://t.co/1eSTPbio0g to see if there are any outages affecting your service.

-Jay

[Optus @Optus]

Hi there, thanks for reaching out to our Social Media Care Team.

If your Android or Samsung phone displays a message stating that numbers have been temporarily unblocked following an emergency call, this is a built-in safety feature.

After an emergency call is made, your phone may temporarily disable call blocking to ensure emergency services or responders can contact you if they need to call you back. If required, you can manually re-enable your blocked numbers through your phone's call blocking settings.

We're sorry for any inconvenience, and we appreciate your patience and understanding. Please send us a DM here if you require further assistance, and we'll go from there.

- Tam

[Optus @Optus]

@morgosmisho Hello, it's disappointing to learn that you have yet to receive an update regarding your order for a new phone and an eSIM. It's certainly not the experience we want for our customers.

Can you please send us a DM so that we can investigate further?

-San

[Optus @Optus]

@Jet_Anders Hey Jason,

I am sorry to hear you are having issues with recharging online, so that we can look into this further, please DM us with a screenshot of the SMS we sent. Dez https://t.co/NImyk6wecf

[Optus @Optus]

@aussiemum30 I can definitely understand the hassles caused. Apologies again for this, If you are able to send us a DM, we can then look to help and advise on this situation further from there.

- Kyri