Optus

We monitor public Optus mentions to assist customers. Message @Optus_Help for dedicated support. Privacy Policy:

[Optus @Optus]

Hey Woody, we're sorry to hear about the experience you've had with us. This is not the level of service we strive to provide, and we're sorry we've left you feeling this way.

We understand how important it is to stay connected, and we value your loyalty and tenure with us. We'd appreciate the opportunity to look into this further and see how we can help. Please send us a PM with some additional details, and we'll review the matter and determine the most appropriate next steps. - Tam

[Optus @Optus]

@YapperDetective Thanks for that. I've responded to your DM, let's continue our conversation there, to avoid double handling or any confusion -Nic

[Optus @Optus]

Thanks for letting us know the checks you have already made, Amicus. We would like to investigate further and get to the bottom of this, so you have a consistent connection. Please send us a Private Message with your full address and pictures of your modem so we can get this turned around - Mary

[Optus @Optus]

@johnsy123aus Thank you for contacting us and highlighting this issue. To help you better understand the reasons behind the processing fees, please visit this link - https://t.co/FNKRCIBskH. If you have any additional questions, feel free to send us a DM. - Robyn

[Optus @Optus]

@ExoticSpice101 Hey there, currently we do not support iPhone Handoff, however thank you for sharing your interest! I have flagged this for our internal teams to review our options. Dez

[Optus @Optus]

@itsMikeSki Hi Michael, we appreciate you bringing this to our attention. We can see you've spent a considerable amount of time trying to get clarity on your order, and we'd like to investigate this further.

Please send us a DM, and we can see what we can do to help - Talia

[Optus @Optus]

@DamagedByDan I'm sorry to hear that you're having difficulties with your Optus service. Would you please send us a direct message with more information about the issues you're encountering? - Robyn

[Optus @Optus]

@RetLoubtan Hey, Gfek. We're aware that this has been a reoccurring issue for you and would like to take a closer look into things with you. Please send us a Direct Message allowing us to capture some additional information - Dillon

[Optus @Optus]

@timkenington Hi Tim, the issue affecting mobile voice calls for some customers has now been resolved. We sincerely apologise to our customers for the disruption. Thank you for your patience while services were restored - Mary

[Optus @Optus]

Hi Jason, thanks for reaching out to us, and apologies for any confusion.

We occasionally send surveys to our existing customers to ensure they are happy and satisfied with our services. Your feedback helps us identify opportunities for improvement and continue providing the best possible experience.

Please feel free to send us a DM if you need assistance with anything. We're available here 24/7 and would be happy to help. Aman

[Optus @Optus]

Thank you for the follow-up Chandu, we are here to help.

To protect your privacy, I recommend deleting your post with your contract details. If you send us a DM we can look into this further for you. Less than 12 months alludes to the final 12 months of your contract, since you upgraded 7 months in, you have 17 months remaining if you signed up to a 24 month contract.

We can continue the conversation after we verify some details when you send us a DM. Dez

[Optus @Optus]

@garrymck Hi Gary, thanks for reaching out to us here. Please feel free to DM us so that we can assist with your enquiry regarding the spam. Aman

[Optus @Optus]

@verticalc It's possible this relates to the OptusNet Upgrade communications we started sending out in February 2025. However, without seeing the email in full, I can't say for certain.

-Talia

[Optus @Optus]

Hey Tze-wei thanks for reaching out.

We're sorry to hear you're experiencing issues with your new nbn service. This isn't the onboarding experience we want for our customers.

We understand how important it is to stay connected, and we're here to help. Please send us a DM, so we can take a closer look into the issue and work with you towards a resolution.

- Tam

[Optus @Optus]

@payneerynn It's good to know it's fixed now, Eryn. If you encounter any further issues, we're around 24/7 to assist - Dillon

[Optus @Optus]

@payneerynn Hi Eryn. We're sorry to hear that you're still experiencing ongoing network issues. If you send us a DM, we'd be happy to take a closer look and see how we can help further - Kyri