OVO

Official OVO customer support channel. We’ll never contact you from any other handle.

[OVO @OVOEnergy]

@PeteLucas19 Hi there, so that we can look into this further for you, please DM us with your full name, DoB or account number and full address including postcode. ^Laura-Ann

[OVO @OVOEnergy]

@Samiens3 Hi James, I am sorry to hear the phone lines are closed, if you need help please send us a DM with your full name, DoB and full address including your postcode and we can help with anything you need. ^Lewis

[OVO @OVOEnergy]

@Robertfhallam Hi Robert, I'm sorry to hear this. So we can assist, please send us a DM with your full name, date of birth, full address and postcode. ^Luke

[OVO @OVOEnergy]

@John16660331672 Hi John, I'm very sorry to hear this. As previously mentioned, we'd be happy to look into this for you. So we can do so, please DM us with your full name, date of birth, full address including postcode. ^Luke

[OVO @OVOEnergy]

Blue Monday? Not on our watch ☀️

January can be a gloomy month. So, we’ve teamed up with Samsung to give away a serious home upgrade to help you save time, money, and energy.

One lucky winner will grab a Samsung Bespoke AI washing machine - top-of-the-range and super energy-efficient. And 100 hours of free power – on us ⚡️

It’s exclusive to customers with Beyond.

Just:
✅ Open the OVO app
✅ Head to the offers tab
✅ Tap the Samsung giveaway tile to opt in

That’s it! You’ve got until 22 February to get your name in the hat 🤞

Prize Draw open 19 Jan to 22 Feb 2026. You must opt in to the Prize Draw to gain an entry (1 entry total). Smart meter, paying by monthly Direct Debit, smartphone and OVO app required. Full terms: https://t.co/OrD4f5TU8T

[OVO @OVOEnergy]

@John16660331672 Hi John, we'd be happy to investigate this. So we can do so, please DM us with your full name, date of birth, full address including postcode. ^Luke

[OVO @OVOEnergy]

@McmurdiePatwewe Hi Pat,

I'm sorry to read this. So that we are able to help you with your Direct Debit, please PM us with your full name, DoB, address and postcode.

^Laura

[OVO @OVOEnergy]

@JasonBoyyy Hi there, we can look into this for you. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Shaun

[OVO @OVOEnergy]

@NatashkaCosplay @CArnold198 I'm sorry to hear this, Alex. Please message us via a DM with your full name, date of birth, and your full address and postcode. ^Robbie

[OVO @OVOEnergy]

@sarahchidgey Hi Sarah, I am disappointed to hear it is taking you so long to get through to anyone on the phones, please send over your full name, DoB and full address including your postcode and I am look into this for you. ^Lewis

[OVO @OVOEnergy]

@PolariChat Hi there, That is correct, there is a new app now and the OVO top up app will soon not work, if you can set up a new password you will be able to log in. ^Lewis

[OVO @OVOEnergy]

@s4mcurrie Afternoon Sam,

Thanks for contacting us and I'm sorry to hear about the issues you had.

Our Charge Anytime can be reached by emailing [email protected]  or, alternatively, by calling 03301759678, where a member of our team will be able to help.

Thanks,
Simone

[OVO @OVOEnergy]

@CArnold198 and either your DOB or account number. ^Jasper
(5/5)

[OVO @OVOEnergy]

@CArnold198 making it easier for you to manage your energy costs over time. Your Direct Debit is checked regularly to make sure your energy account balance is on track. If you'd like us to check this for you, however, please DM us with your full name, full address including postcode (4/5)

[OVO @OVOEnergy]

@Sleepy89456953 Hi there,

If there is anything we can help you with, please PM us with your full name, DoB, address and postcode.

^Laura

[OVO @OVOEnergy]

@Flicks_83 Hi Abby, The receipt of your top up should show on your online account, if you could send us a DM with your full name, DoB and full address including your postcode we can look into this further for you. ^Lewis

[OVO @OVOEnergy]

@TweetsMick this for you.

Thanks,
Jamie (2/2)

[OVO @OVOEnergy]

@TweetsMick I do understand Michael,

I am sorry you are having trouble.

And I will be able to send you a link where you can do this your self online all you will need is your annual usage estimates form your last bill.

I would need the first line of the address also so I can locate (1/2)