OPE WEMI -JONES

C-suite Advisor on Customer service strategy and advocate on Gender equity using women as GOLD standard for Customer Service. A financial inclusion torch bearer

[OPE WEMI -JONES @OWEMIJONES]

@BlakeMichelleM Very true. The design process is the true test of commitment to excellent customer experience.

[OPE WEMI -JONES @OWEMIJONES]

Nice to be back here. If you can see my this post; holla me!

[OPE WEMI -JONES @OWEMIJONES]

Check out my latest article: Who is your SERVICE Champion? https://t.co/6cumxOSbZn via @LinkedIn

[OPE WEMI -JONES @OWEMIJONES]

Check out my latest article: Leaders as Service Role Models https://t.co/bSlEYBjDCB via @LinkedIn

[Blake Morgan @BlakeMichelleM]

It’s easy to say “we appreciate our customers.” It’s hard to design experiences that actually show customers they’re appreciated.

[OPE WEMI -JONES @OWEMIJONES]

Check out my latest article: 7 CUSTOMER SERVICE LESSONS FROM THE ENDSARS PROTEST https://t.co/I4lpTRxqTy via @LinkedIn

[OPE WEMI -JONES @OWEMIJONES]

I'm attending Customer Amazement Summit with Shep Hyken.

RT if you think others will find this helpful 🙌

https://t.co/DaOiXDMfoG

[OPE WEMI -JONES @OWEMIJONES]

The first step, keep more money than you spend.

#customerservice #customerloyalty #brandloyalty

[OPE WEMI -JONES @OWEMIJONES]

Making informed financial decisions can be learnt. Teenagers have a lot of questions about budgeting saving. Investment and more.

We are here to help!

MovingOut! Is the theme for the Virtual Financial Literacy… https://t.co/iUDOT1hVya

[OPE WEMI -JONES @OWEMIJONES]

Stop, Listen and Act. When you are intentional about customer service,it requires 100% attention. One customer at a time.

[OPE WEMI -JONES @OWEMIJONES]

To my Muslim brothers and sisters love and peace.

#eid #eidkabir #celebration #customerservice #opewemijones

[OPE WEMI -JONES @OWEMIJONES]

2. Whichever way, I hope your experience was positive. So the term "Call Center" came into being in the '80s what other creative names do you know for this service. Share them in your comments.

#customerservice

[OPE WEMI -JONES @OWEMIJONES]

1. A Call Center is a centralised office used for handling a large amount of telephone enquiries.

While some people use this channel to engage their service providers regularly, I bet a lot of first-time users emerged during this pandemic.

#customercare

[OPE WEMI -JONES @OWEMIJONES]

Yes! I am an author.
This is my first book.

It is a collection of customer service quotes but with my pithy and elegant analysis.

A useful companion to motivate and prep you for presentations, meetings, speeches and letters.

To get a copy check,
https://t.co/IyZOSBAPFj

[OPE WEMI -JONES @OWEMIJONES]

3.

d. Mummy are you "videoing me" a bit of humour targeted at getting his mom's attention.

Skills in use- Negotiation, focus on the issues, service recovery now add what you also picked. Still wondering how long you have been a customer. I will say since you were born.

[OPE WEMI -JONES @OWEMIJONES]

1. Imagine the mom in this video is your customer and you are the boy(service provider) who just goofed Here are some customer service lessons from the littleboy.

a. Use the customers' name In this case mummy was used as often as required.

#mythoughts #opewemijones

[OPE WEMI -JONES @OWEMIJONES]

2.

b. Calm the customer down. The little boy encouraged his mom to calm down and demonstrated a resting position.

c. The little boy attempted service recovery.He promised his mom he would be of good behaviour.

#mythoughts #opewemijones

[OPE WEMI -JONES @OWEMIJONES]

@getengati Great. 👌

[OPE WEMI -JONES @OWEMIJONES]

Remember the earlier post on the Call Center.
Share your best and worst Customer Experience with a Call Center Agent.

#factsandfigures

[OPE WEMI -JONES @OWEMIJONES]

Service is in the extra effort you put into your business to ensure customer satisfaction.

Excerpt from the book Quote Me On Customer Service by Ope Wemi-Jones.
Get yours at,
https://t.co/IyZOSBAPFj