. @British_Airways You win!! I think I have now experienced customer service at its absolute worst. 5 complaints made in August still not acknowledged, £500 of expenses not refunded for you losing my families bags for three days of holiday.. no apology, no effort = lost customer
@British_Airways I appreciate you coming back to me but three months is an extremely long time to wait and to be out of pocket! I know you have a backlog but 12 weeks worth of backlog?!?!