Ellie OConnor

[Ellie OConnor @OconnorEllie]

@British_Airways I’m not sure how this is helpful? They are obviously struggling to find it but I am unable to contact them to explain to them what luggage it is to get it onto the flight? I have the exact location of it. There is also no help on any compensation.

[Ellie OConnor @OconnorEllie]

@British_Airways I have been left without my case now for over 72 hours since flying from Gatwick to Perth. I’ve had NO updates at all and can’t get through to anyone in regards to where it is or when I will receive it. Please get in touch asap

[Ellie OConnor @OconnorEllie]

@British_Airways It’s still showing as ‘missing’ on this link. My AirTag is also still showing in Gatwick South Terminal and has now missed the last flight today to Perth. There is no number or email I can talk to. This service is unacceptable.