OfferUp Support

The official support handle for @OfferUp.

[OfferUp Support @OfferUpSupport]

@alondraruiz1998 So sorry to hear about your experience 😔 Kindly report the user in-app, then reach out via our contact form (https://t.co/K3tHFrYhtF) with any details you have about what happened. We’ll review their account and provide next steps. Thank you for alerting us. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@senorori Thanks for sharing this; we take scam activity very seriously, and fighting it is an ongoing priority for us. Would you mind sending us a DM with a few of those profile links? I’ll make sure our Trust & Safety team thoroughly reviews them. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@johnbaer3 We're so sorry for the frustration. Subscriptions are billed via Apple or Google Play. Learn how to cancel here: https://t.co/1MZblI3BhA. If you have further questions, please reach out to support directly: https://t.co/hgI6VJMzA9 — we're happy to look into this! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@ricocantrell Hey Rico, great news! We officially rolled out web posting last week 🎉 Try it out and let us know how it goes! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@FRENCHI32082939 Absolutely— we'll take a look! Send us a DM with your OfferUp account email 🙂 - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@KingBawkBawk @offerup So sorry for the trouble! We definitely want to get that Android navigation issue sorted for you. Could you send us a DM with a quick screen recording or your device specs so our dev team can take a look? - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@joethecuban011 No hard feelings toward your dad at all! Airsoft items and accessories (like pellets) aren't permitted on OfferUp, so those listings are automatically removed. You can learn more about our posting guidelines in our Help Center: https://t.co/I5wUTdaMoB - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@Sergio__Angel I'm so sorry to hear about your experience, that definitely sounds frustrating! Kindly send us a DM with the email associated with your OfferUp account and we'll take a look. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@johngotti236216 Good question— users are only permitted to have one account on OfferUp. More info can be found here: https://t.co/mMOfDu54E8 - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@danTheMan90969 Hear you loud and clear! Notifications can be adjusted under Account > Account Settings > Manage Notifications, then toggle off any you're not interested in receiving. Hope this helps! Let me know if there's anything else you have questions about 🙂 - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@letstalkforsec Thank you for sharing this with us! I get how frustrating it can be when the other user doesn't respond. I’ll make sure your suggestion reaches the right team. We’re always working to improve the experience, and input like yours helps guide those changes 🙏 - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@AngelYaDig Thanks for bringing this to our attention. I shared your post with our internal team, and they mentioned it could be a common issue relating to your IP address. I followed up in a DM—looking forward to resolving this for you! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@ugoglencoco This definitely sounds frustrating! Account investigations are always handled by real agents, but there may be a flag on your account resulting in the same outcome each time. Please DM us your email so we can look into it! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@_PuddinTang_ Oh no! If those settings are toggled off and you're still getting pings, it could be a bug. Please DM us your OfferUp email + a screenshot of your settings under "My listing updates." I'll pass those details along to help figure out why it isn't sticking. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@jls585 So sorry to hear about the issues you've experienced while trying to post motorcycle parts. I've reached out to our engineering team to get more information, and I'll follow up with you via DM with what I learn. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

Forget big stores, big crowds, and big stress. Start your holiday cheer with the perfect gift at the perfect price from the perfect place. When you shop #OfferUp, the best holiday deals are right around the corner. #CheerStartsHere—wherever you are.

#BlackFridayDeals #ShopLocal

[OfferUp Support @OfferUpSupport]

@IUahahahab Thank you for alerting us, I'm so sorry to hear about the troubles with your account. I've followed up with you in a DM. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@tonybeel Hmm, it's hard to say without seeing the context. If you can replicate it, please DM us a screenshot—I’d be happy to pass it to our team to make sure everything is working as it should! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@rfrmatt That doesn't sound right! Sorry about that. The best way to assist you further is through email — kindly fill out our contact form (https://t.co/hgI6VJMzA9) and our team will be happy to help out. Thanks! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@mmburnside2000 Thanks for letting us know. Let's get your notification settings sorted:
- Turn off alerts for Saved listings & Similar listings
- Turn on alerts for Search alerts, & set Search alerts for the items you're looking for
Send us a DM if you're still having trouble!
- Emma @ OfferUp