OfferUp Support

The official support handle for @OfferUp.

[OfferUp Support @OfferUpSupport]

@AngelYaDig Thanks for bringing this to our attention. I shared your post with our internal team, and they mentioned it could be a common issue relating to your IP address. I followed up in a DM—looking forward to resolving this for you! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@ugoglencoco This definitely sounds frustrating! Account investigations are always handled by real agents, but there may be a flag on your account resulting in the same outcome each time. Please DM us your email so we can look into it! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@_PuddinTang_ Oh no! If those settings are toggled off and you're still getting pings, it could be a bug. Please DM us your OfferUp email + a screenshot of your settings under "My listing updates." I'll pass those details along to help figure out why it isn't sticking. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@jls585 So sorry to hear about the issues you've experienced while trying to post motorcycle parts. I've reached out to our engineering team to get more information, and I'll follow up with you via DM with what I learn. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

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#BlackFridayDeals #ShopLocal

[OfferUp Support @OfferUpSupport]

@IUahahahab Thank you for alerting us, I'm so sorry to hear about the troubles with your account. I've followed up with you in a DM. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@tonybeel Hmm, it's hard to say without seeing the context. If you can replicate it, please DM us a screenshot—I’d be happy to pass it to our team to make sure everything is working as it should! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@rfrmatt That doesn't sound right! Sorry about that. The best way to assist you further is through email — kindly fill out our contact form (https://t.co/hgI6VJMzA9) and our team will be happy to help out. Thanks! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@mmburnside2000 Thanks for letting us know. Let's get your notification settings sorted:
- Turn off alerts for Saved listings & Similar listings
- Turn on alerts for Search alerts, & set Search alerts for the items you're looking for
Send us a DM if you're still having trouble!
- Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@IreneBieber08 I'm sorry to hear that! Feel free to DM us your OfferUp account email and I'll forward it to our moderation team for review. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@IreneBieber08 Glad to hear your listings are back up! If you run into anymore snags, go ahead an send us a DM as that's worth a closer look. Hopefully no more issues though! - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@IreneBieber08 Oh no! Feel free to DM us your OfferUp account email and I'll forward it to our moderation team for review. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@alexalonso101 Thanks for bringing this to our attention— I've followed up with you directly in a DM. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@sad_dolfan Thank you for sharing your feedback. We'd love to understand what's causing this frustration — could you please send us more details in a DM? We really appreciate any feedback that helps us improve. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@Ribar4Nevada Thanks for bringing this to our attention. Selling appointments strictly violates our platform's policies. Please use the in-app reporting tool so our team can investigate ASAP. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@Dontknow24709 Thanks for reaching out, and I'm sorry to hear about the issues with your account. The best way to assist you further is through email — kindly fill out our contact form (https://t.co/hgI6VJMzA9) and our team will be happy look into this for you. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@healthylaugh That's a fair concern! I can assure you our systems haven't been breached. I'd love to get to the bottom of this and get your account secured, but I'm unable to do so without your account email. Feel free to send that in a DM when you have a moment. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@healthylaugh Thanks for bringing this to our attention. It sounds like an unauthorized user may have gained access to your account — I've followed up with you in a DM to get this sorted out. - Emma @ OfferUp

[OfferUp Support @OfferUpSupport]

@Dhillon_SLP Thanks for letting us know — it looks like one of our support agents resolved the issue in support ticket #106387755. If you have any further account-related questions, please follow up on that ticket. - Emma @ OfferUp