@LizaCla72497089 Hi, thanks for bringing this to our attention. We're sorry you're having trouble completing your order. Please send us a private message with a screenshot of the billing address page, or contact our Customer Service team on 1300 633 423 for assistance. 😊💙❤️ https://t.co/IQNfzaXc28
@BradfieldThe Hi, thank you for reaching out. If you have any further questions or require additional assistance, please feel free to send us a direct message, and we'll be happy to help.
@3215CV32 Hello,
Thank you for reaching out. We’re sorry you haven’t received a response. Please send us a direct message with your details so we can assist you further.
@aufomm We are currently experiencing a system issue, which is resulting in higher-than-usual contact volumes across our support channels. We apologize for the inconvenience and recommend trying again in approximately an hour while our teams work to resolve the issue. 💙
@ecokitty7 Hi, thanks for your message. We're currently experiencing more customer enquiries than usual, so we'll get back to you as soon as we can. Please call 1300 633 423 if you require assistance sooner. Thanks for your patience.
@hvjoshi2010@hvjoshi2010 we're sorry to hear you've not had a great experience with us recently. Noting, we've replied to your feedback submitted via another platform, thank you.
@lzh5669@lzh5669 we're very sorry to hear of the wait on your order.
We've replied to your DM and will be able to check in on this further for you. https://t.co/IQNfzaXc28
@SjgArm@SjgArm sorry to hear of the trouble online. Please feel free to send us a DM if still facing any difficulty placing your order. https://t.co/IQNfzaXc28
@DannyQ1970@DannyQ1970 we're disappointed to hear we've let you down when trying to purchase a 2tb drive recently. Can you please send us a DM to confirm the store, and if after a specific model? We'd like to share your feedback with the appropriate team. https://t.co/IQNfzaXc28
@danielalvers@danielalvers We have checked our warehouse and carrier are investigating your order's delivery enquiry received today in 1021813381 and our team will get back to you as soon as we got further updates. We apologise for the delay and inconvenience this has caused.
@Dave13986341556@Dave13986341556, Thanks for bringing this to our notice. We are passing on your feedback to the store leadership team to review and take further action.
@MadHoodie Hi Crystal, sorry to hear this—that would be frustrating. Our phone system is designed to direct enquiries, but we understand it’s not always ideal. Please DM us with more details and we’ll help.