G

Ex Radio Presenter - Westside Radio

[G @OfficialGuneet]

@British_Airways @gabrielladriver So you can reply to this but not reply to my case nor my tweets when there is a issue. How pathetic

[G @OfficialGuneet]

@SamSisley @British_Airways don’t expect a reply for months!! I’m still waiting since April. Worst part about it is I’m a frequent flyer and I also have another flight this month with BA but will not be using them again.

[G @OfficialGuneet]

@British_Airways @DarrenSmith_EA I’m still waiting since April for the reimbursement after my flight was cancelled! Why am I being ignored by CLARIS your agent.

[G @OfficialGuneet]

@British_Airways Still no response, still owed my money?

How many months will it take to receive what I’m owed?

Flight was in April… we’re in August?

You’re worse than a budget airline.

How can you ruin your reputation to a frequent flyer over 1.5k? I pay more to fly business class always.

[G @OfficialGuneet]

@British_Airways was a frequent flyer. However, I’ve had the worst experience and customer service recently from you guys.

My flight was cancelled due to floods, your colleague helped me book my hotel back where I was staying as most hotels were fully booked due to the floods.

[G @OfficialGuneet]

@British_Airways ignoring me. Even your customer service staff CLARIS wouldn’t even reply back to the case. I guess I’ll have to take this to ombudsman.

[G @OfficialGuneet]

@British_Airways Then next morning I get a email from Claris saying no? I then emailed back saying check the notes and listen to the recorded phone calls. Claris then hasn’t responded since then? I need this looking into as soon as possible please and for a complaint to be made against Claris!!!!

[G @OfficialGuneet]

@British_Airways now your British Airways Customer Relations staff Claris is ignoring me emails? Give me what I’m owed. I spoke to you guys on the phone and a manager told me I’m entitled to full reimbursement and phone calls are recorded so rest assured Claris will approve it.

[G @OfficialGuneet]

@IATA @SkyNews @BBCNews @itvnews @Channel4News @LBC

[G @OfficialGuneet]

Honestly from only flying British airways to never recommending to anyone anymore. This drastic change is only to be blamed on CLARIS - British Airways Customer Relations

[G @OfficialGuneet]

However British airways cancelled less than 24 hours before and blamed it on natural disasters. But you had this information way before. You cannot expect to not give compensation after getting us to the airport on the day and then cancelling after making us wait 5 hours

[G @OfficialGuneet]

I’m more than happy to take this to ombudsman as I have certain proof stating ‘British airways staff’ have given me false information and not honored it. I also believe compensation should’ve been given as the floods had happened over 4 days before.

[G @OfficialGuneet]

You’re paying other passengers fully but your colleague has some issue with me for some reason. Spoke to another passenger who told me they’ve been paid fully but with myself you don’t seem to care. I even have the name and ID NO’ of the staff who told me I’ll be reimbursed FULLY

[G @OfficialGuneet]

I have been offered less than a third of the hotel costs. You tell me how I could find a hotel at 1.30am after waiting for 5 hours at the airport and for me to be told my flight is cancelled and you’ll be in touch when I can fly again.

[G @OfficialGuneet]

I was told Emirates had priority for hotels hence why British airways cannot do the bookings but the British airways staff helped me rebook my old hotel and assured me that British airways will fully reimburse the costs! However I’ve been lied to.

[G @OfficialGuneet]

@ContactKingston I CANNOT BELIEVE HOW CORRUPT YOUR PARKING WARDENS ARE. WHAT IS THE POINT OF A COMPLAINT IF YOU CLOSE IT BECAUSE I GET BULLIED INTO PAYING IT. EDEN YOU MUST BE INVOLVED ALSO.

[G @OfficialGuneet]

@ContactKingston Quick in sending letters to pay but slow in responding to complaints and appeals.

Please also get someone high up to contact me as it’s not getting anywhere. I’ve tried to contact the parking team non stop but no response.

What is the time scale you should contact by.

[G @OfficialGuneet]

@ContactKingston @ContactKingston still no response. Didn’t expect this from kingston council.

[G @OfficialGuneet]

@ContactKingston I have now contacted you in 4 different methods. Please look into this now. I have also submitted the complaint form you have sent above.