Oliver McCrum

Italian Wine Importer

[Oliver McCrum @OliverMcCrum]

@KLM email link not working, can’t find my booking. Now 15m on hold. Not a great start

[Oliver McCrum @OliverMcCrum]

@glukianoff Perfect.

[Oliver McCrum @OliverMcCrum]

@cremieuxrecueil He’s been driving for two days straight, it’s normal.

[Oliver McCrum @OliverMcCrum]

@EYakoby Hubris is wrong here. ‘good sense’, maybe?

[Oliver McCrum @OliverMcCrum]

@BlindTasters Sounds like a delicious combination.

[Oliver McCrum @OliverMcCrum]

@Verizon we have a biz plan with 13 lines with you. Your biz ‘support’ AI number just HUNG UP on me twice. It also pretended to not know what ‘operator’ or ‘0’ meant. Please do better.

[Oliver McCrum @OliverMcCrum]

@HP my M255dw has started cycling on and off endlessly. Do I have any support options?

[Oliver McCrum @OliverMcCrum]

@clairlemon Chip off the old block?

[Oliver McCrum @OliverMcCrum]

@glukianoff Maybe that means you have it about right. I think you do.

[Oliver McCrum @OliverMcCrum]

Just tried to send a complaint using the website, bureaucratic nightmare. No category for ‘app/website problem’. Perfect.

[Oliver McCrum @OliverMcCrum]

@united your AI system recognizes all sorts of words, but pretended not to recognize ‘operator’ or the repeated use of ‘0’. By contrast, the actual person was most helpful. Total AI failure in my opinion.

[Oliver McCrum @OliverMcCrum]

Or maybe the whole point is to prevent us talking to a person? If so, make the website and app easier to use. I love well designed apps.

[Oliver McCrum @OliverMcCrum]

@VinitalyTour @steviekim222

30 plus years going to Vinitaly. Horrible app/signup confusion; why is this so hard? Please make it easy and transparent

[Oliver McCrum @OliverMcCrum]

@Verizon your automated system just hung up on me for asking to speak to an operator. Someone programmed it to work that way; why? I'm a loyal customer but having my doubts.

[Oliver McCrum @OliverMcCrum]

@GEICO now on hold for 25 minutes. Wow. AI isn’t good enough to help yet.

[Oliver McCrum @OliverMcCrum]

Atypically terrible experience with @GEICO now; website not responding, phone system pretending not to understand what ‘0’ means, now 11 minutes holding. Frustrating. Just let me talk to a person!

[Oliver McCrum @OliverMcCrum]

@wil_da_beast630 Probably?

[Oliver McCrum @OliverMcCrum]

Author: Caitlin A. Miller https://t.co/dDT3I02Vmu
Great article about closures, thank you Caitlin.

[Oliver McCrum @OliverMcCrum]

@EYakoby Yes!

[Oliver McCrum @OliverMcCrum]

@JewishWarrior13 ‘Guess’ meaning ‘I have no idea’