OneFamily

Empowering modern families throughout their financial lives #InspiringBetterFutures

[OneFamily @OneFamilySocial]

Our new Lifetime ISA advert aims to make home ownership feel achievable at a time when young people can understandably feel down-heartened about their financial futures.

We believe by educating more people about Lifetime ISAs, we can make a real difference to the financial futures of young savers.

#LifetimeISA #TVAdvert #GoldMan

Capital at risk. Government withdrawal charge may apply. Lifetime ISA terms apply.

[OneFamily @OneFamilySocial]

@config_t Relationship Team 2/2

[OneFamily @OneFamilySocial]

@config_t Hi - we do take our website down for regular maintance and security updates, sorry if you've been unable to get on at these times. Everything looks ok on our side though. Can you DM us a picture of the error you're seeing if you still can't get on - Claire, Customer 1/2

[OneFamily @OneFamilySocial]

@whosthefoxhat Hi - we've sent you DM. Can i suggest you take down the picture, as it contains detail we wouldn't recommend being available to the public - Thanks

[OneFamily @OneFamilySocial]

@yabberthedabber Hi Rob - we've sent you a DM

[OneFamily @OneFamilySocial]

@JhonCooper Hi John

Thanks for your comment.

Please could you send an email with your policy number to [email protected] so we can provide more information about this for you?

Many thanks

Chloe
Customer Relationship Representative

[OneFamily @OneFamilySocial]

Hi
Thank you for your comment.
So we can assist your son, please could you provide us with a number we can call him on? We can then help assist him online and our Customer Service Team can take this withdrawal over the phone.
Please know, if he's now 18, we will need to speak to him.
Many thanks
Hannah
OneFamily

[OneFamily @OneFamilySocial]

@SchoombeeChris Hi Chris

Thank you for reaching out! I'm sorry you're having trouble with your Lifetime ISA transfer. We've got your details and a member of the team will reach out to you soon.

Thanks

Shauna
Customer Relations

[OneFamily @OneFamilySocial]

@denis_duarte Hi Denis
Sorry for the issues you’ve had contacting us.
Please email us your query to [email protected] and we can arrange a callback.
Thanks
Lisa
Customer Relationship Representative

[OneFamily @OneFamilySocial]

@mptickner Hello Mark
Sorry our website wasn’t available. Everything is now fixed and you should now be able to access.
Thanks
Lisa
Customer Relationship Representative

[OneFamily @OneFamilySocial]

@iamsaulhudson Hi Saul. Don't worry, the tax year end doesn't affect your ability to withdraw CTF money. You should be able to log in and do so at any time.

[OneFamily @OneFamilySocial]

Holidays on your mind? 🌅 OneFamily members can now get a £20 @onthebeachUK
gift card, £20 off at @ForestHolidays and get 25% off a pair of Ray Bans 📷

Plus save on your weekly shop, gym membership and even cinema tickets with OneFamily member benefits.
Simply open a OneFamily Stocks and Shares ISA, Lifetime ISA or Junior ISA to become a member and start reaping those savings!

Capital at risk. ISA T&Cs apply. Lifetime ISA withdrawal charge may apply.

#OneFamily #MemberBenefits #HolidaySavings

[OneFamily @OneFamilySocial]

Hands up if money anxiety has ever stopped you checking a bill 🤚

7 out of 10 of the 2,000 people we spoke to said yes, with women more likely than men to be experiencing money fears.

https://t.co/eHduvaeUBn

#Money #Anxiety

[OneFamily @OneFamilySocial]

@TaraTeacher1 Hello

I'm sorry you were temporarily unable to access our website yesterday. You should now be able to access this without issues, but please contact us on 0344 8 920920 if the issue continues.

Many thanks

Chloe
Customer Services
OneFamily

[OneFamily @OneFamilySocial]

If you don’t have an emergency fund, you’re not alone. Almost half of young people in the UK don’t have any money put aside for emergencies 😔

But all is not lost. Find out how to get started (and why you really should!) by clicking the link below.

[OneFamily @OneFamilySocial]

Hi Pete

I'm sorry you've had trouble contacting us by phone. Our phone lines have been busy recently but please know we're taking action to address this.

If your daughter has now turned 18, you won't be able to see her account when you login as she will have automatically become the Registered Contact for her account.

To access the account and tell us what she'd like to do with her funds, she'll need to register for her own online account. She can do this at the below link.

https://t.co/K4J7Wovmgp

If you need further assistance, please send your details to [email protected] and we can arrange a call back for you.

Many Thanks,

Shauna
Customer Services

[OneFamily @OneFamilySocial]

@arnie_106 Hi Simon

I've responded to your email about your daughter's CTF.

Many thanks

Chloe
Customer Services
OneFamily

[OneFamily @OneFamilySocial]

I'm sorry you're having difficulty accessing your online account, and getting in touch with us to discuss this. Please could you forward your email onto [email protected] so I can look into this further for you?

Alternatively, you can call us on 0344 8 920920 and our Customer Services Representatives will be happy to assist you.

Many thanks

Chloe
Customer Relationship Representative

[OneFamily @OneFamilySocial]

@nomes29 Hi Nomes

Once you're child turns 18 they can manage their CTF by signing up for their own online account at the below link.

https://t.co/RDC30RSejw

For more information, please see our CTF maturity brochure.

https://t.co/JP0taRjObV

Thanks

Shauna
OneFamily

[OneFamily @OneFamilySocial]

Introducing the new-look OneFamily!

Our new website is modern, vibrant and, most importantly, now even easier to use.

What do you think of our website makeover?

https://t.co/ateKCeUHF9

#NewWebsite #BrandRefresh #OneFamily