A child + an immunocompromised parent were exposed to ammonia fumes, the host admitted they knew, and Airbnb still refused a refund? That’s not “AirCover” that’s negligence. Guests deserve better. Platforms need to be accountable @Airbnb@AirbnbHelp You need to help this fam out!
We left our Airbnb in South Lake Tahoe after one night because the house filled with a strong ammonia/pet urine odor when the heater turned on. Our daughter got sick, and my immunocompromised mother who has MS and COPD was exposed.
The host admitted they knew about the smell before we arrived — but @Airbnb@AirbnbHelp still denied a full refund.
We’re also Airbnb hosts. Here’s what happened: 🧵👇
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