One Manchester

We’re no longer posting updates or monitoring our messages on X. Connect with us on Facebook and Instagram, or visit our website for updates and news.

[One Manchester @OneMcr]

We’ve decided to step away from X, but we’d still love to stay connected with you.

You can continue to find us on Facebook and Instagram, where we’ll keep sharing our latest news, updates and stories from across One Manchester and our communities.

[One Manchester @OneMcr]

@OKWray91 @ManCityCouncil @MCCLongsight Hi Kay, I'm sorry to read this. Please could send us a DM with your details so we can investigate this with our Grounds Maintenance team. Many thanks, Nicole

[One Manchester @OneMcr]

@travel_guru75 Hi there, please could you send us a DM with your details so we can look into this for you. Thanks, Nicole

[One Manchester @OneMcr]

@09Wright @bevcraig Hi Matt, I've replied to one of your previous posts as we need further details to look into this. Many thanks, Nicole

[One Manchester @OneMcr]

@09Wright @bevcraig Hi Matt, thanks for reaching out. Please could you drop us a DM with your details and details of the location pictured? We can then ask our Grounds Maintenance team to look into this for you. Many thanks, Nicole

[One Manchester @OneMcr]

@ManzMandy Hi Mandy, please could you send us a direct message with your details? We can then ask our Complaints team to look into this for you. Many thanks, Nicole

[One Manchester @OneMcr]

Hi Mandy, our standard response time for complaints is five working days. This means when we receive your complaint, we refer it to an appropriate manager for investigation and acknowledge this step within five working days. You can find out more about how our complaints process works on our website: https://t.co/hgkwozib7R. Many thanks, Nicole

[One Manchester @OneMcr]

@Kevin9Gallagher hi Kevin, I've replied to your messages this afternoon. Kind regards, Suzanne

[One Manchester @OneMcr]

Hi Mandy, I'm really sorry to read this. I understand your concerns and your experience using our emergency repairs service. We take your post and feedback seriously and would like to look into this – please could you raise a complaint by emailing [email protected]. If you need any support in the meantime you can drop us a direct message or get in touch with our Customer Resolution team on 0330 355 1000. Many thanks, Nicole

[One Manchester @OneMcr]

@ManzMandy Hi Mandy, I've responded to your posts. Please do reach out if you need anything else. Many thanks, Nicole

[One Manchester @OneMcr]

Hi Mandy, I'm sorry to read this. Your Neighbourhood Officer has confirmed the issue has since been resolved – however if you need to log another issue, please do drop us a direct message with your details and member of our Customer Resolution team will get in touch with you. Many thanks, Nicole

[One Manchester @OneMcr]

@ManzMandy Hi Mandy, you can call the out of hours team to get an update: 0330 355 1000, this line is 24/7. Rebecca

[One Manchester @OneMcr]

@Ryeuk25 Hi Rylan, just wanted to follow-up and check this has been resolved for you? If it hasn't, please could you drop us a DM with your details? Many thanks, Nicole

[One Manchester @OneMcr]

@Ryeuk25 Hi Rylan, I'm really sorry to read this. Please could you ring our out of hours service on 0330 355 1000 so an emergency repair can be raised for you? If you have any issues after doing so, please could you drop us a DM with your details. Many thanks, Nicole

[One Manchester @OneMcr]

Hi there. At One Manchester, we take community safety very seriously and have a dedicated team to support those in our communities. If you or someone you know has been impacted by a hate crime or anti-social behaviour, please could you either get in touch with our team directly on 0330 355 1000 or drop us a DM with your details so that we can arrange for a Community Safety colleague to get in touch with urgency. Many thanks, Nicole

[One Manchester @OneMcr]

@alfieloz Morning @alfieloz, I've Direct Messaged you. Rebecca

[One Manchester @OneMcr]

@LeahWhitehorse Morning Leah. We're writing to your building now to explain why measures have had to be put in. I can also arrange for our Safety team to give you a direct call (or whatever message type you prefer). Please can you DM with your contact details if you'd like this? Rebecca

[One Manchester @OneMcr]

@LeahWhitehorse Hi Leah, I'm really sorry for the delay. I made the safety teams aware of your concern straight away, and we will get back to you as soon as possible. Thank you, Rebecca

[One Manchester @OneMcr]

@McCluskeyMarcus Hi Marcus, we had to rearrange your appointment due to colleague sickness, and I'm sorry for any inconvenience caused. I'm pleased to see your repair was completed yesterday. Have a good day. Thanks, Esme

[One Manchester @OneMcr]

@richysmith215 Hi Richard, we are reporting this to Greater Manchester Police. Please send us a DM so we can update you. Thanks, Esme