Should you improve your #CX to reduce churn or increase customer retention?
No. You should do it because you WANT your customers to have a great experience every time they use your services. Do it right and everything else will follow. #JourneyIntelligence#ValuedCustomer
@CallieField Stepping outside your comfort zone is like swimming in cold water. It might be uncomfortable at first but it will soon feel freeing and exciting.
@business@CityLab Ok but how many rides would you have to take to offset the energy (and CO2 + waste) spent on build a new vehicle?
Also, more cars on the road would mean more time spent in traffic releasing CO2. Right?
They make a good point but seems like there are too many holes in their theory
We're experiencing some of the highest stress levels in years, but you can still do your part:
Don't stare at people when they're trying to parallel park.
OSG out.
The BryterCX team will be hosting a virtual 5k run in loving memory of our late friend, Michael Pippins.
Share your experience with #RememberingMichael and consider donating to the @American_Heart https://t.co/2HEhnyOVg2
Help us raise awareness for cardiovascular health.