OneStarGuy

The world’s leading expert in customer experiences, journey friction and crocheting.

[OneStarGuy @OneStarGuy]

Should you improve your #CX to reduce churn or increase customer retention?

No. You should do it because you WANT your customers to have a great experience every time they use your services. Do it right and everything else will follow. #JourneyIntelligence #ValuedCustomer

[OneStarGuy @OneStarGuy]

@Reddit_UK @Microsoft *looks down 'oh hey there r/careerchange'

[OneStarGuy @OneStarGuy]

@DBerthiaumeCSA

[OneStarGuy @OneStarGuy]

Santa knew about personalized experiences before it was cool ���✌️

[OneStarGuy @OneStarGuy]

@CallieField Stepping outside your comfort zone is like swimming in cold water. It might be uncomfortable at first but it will soon feel freeing and exciting.

[OneStarGuy @OneStarGuy]

This 👇 is CX in a nutshell. Humans helping humans

[OneStarGuy @OneStarGuy]

@business @CityLab Ok but how many rides would you have to take to offset the energy (and CO2 + waste) spent on build a new vehicle?
Also, more cars on the road would mean more time spent in traffic releasing CO2. Right?
They make a good point but seems like there are too many holes in their theory

[OneStarGuy @OneStarGuy]

@estherschindler Heard the acceleration is fire on those cars

[OneStarGuy @OneStarGuy]

@chriscatdoza

[OneStarGuy @OneStarGuy]

We're experiencing some of the highest stress levels in years, but you can still do your part:
Don't stare at people when they're trying to parallel park.

OSG out.

[OneStarGuy @OneStarGuy]

Those who advocate for CX are the superheroes your customers need.

[BryterCX @BryterCX]

The BryterCX team will be hosting a virtual 5k run in loving memory of our late friend, Michael Pippins.

Share your experience with #RememberingMichael and consider donating to the @American_Heart  https://t.co/2HEhnyOVg2
Help us raise awareness for cardiovascular health.

[OneStarGuy @OneStarGuy]

What does #CX stand for? Wrong answers only

[OneStarGuy @OneStarGuy]

@Microsoft *oursweeper

[OneStarGuy @OneStarGuy]

@creditsesame CDs

[OneStarGuy @OneStarGuy]

@Microsoft word

[OneStarGuy @OneStarGuy]

@TheRegister They should be calling it the VW - VolksWurst. @VW let's make it happen 🤙🙂

[OneStarGuy @OneStarGuy]

When you're on hold because you couldn't figure it out online and the phone prompt tells you what a great website they have.

[CMSWire.com @cmswire]

It's National Black Business Month. Let's Talk Supplier Diversity by @zimanaanalytics https://t.co/JNAbpa9tdA

[OneStarGuy @OneStarGuy]

@cantorpedia Don't you hate it when an athlete trains and works hard but then he becomes better than other athletes?