CF

[CF @Onk3t]

@Kaishou @NHM_London You managed to get a code? When did it come through?

[CF @Onk3t]

@Puffypez @NHM_London Seems like they forgot some people.

[CF @Onk3t]

@NHM_London Still haven't received an email... Got a reminder yesterday but nothing today. :/

[CF @Onk3t]

@wizzair We have already submitted a complaint as your agents kept dropping the calls, denying us a refund. It's also abhorrent that you charge a premium fee for a customer service line and offer no alternative. Now we have to wait for the payment to go through before bank helps.

[CF @Onk3t]

@wizzair we forgot to click cancellation protection when booking, contacted your customer services an hour later, they hung up the call twice whilst 'calculating' refund. You expect us to pay a £100+ cancellation fee. You are withholding our money.