Onyx | Support

Official @Onyx Support Account. Level up your experience $XCN

[Onyx | Support @OnyxSupportUSA]

We’re currently experiencing a temporary service disruption affecting wallet logins for some users. Our technical team has identified the issue and is actively working to restore full access as quickly and securely as possible.

Please rest assured that user funds and account data remain safe and unaffected. We understand how important uninterrupted access is, and we sincerely apologize for the inconvenience.

We’ll continue to provide updates as progress is made. Thank you for your patience and understanding. $XCN #XCN

[Onyx | Support @OnyxSupportUSA]

@frank122345 Can you confirm your email address? We'll be sending you a one time code which will be required to verify this process before any further action is taken regarding your issue.

[Onyx | Support @OnyxSupportUSA]

@frank122345 should not be happening, are you using our mobile wallet or an external wallet?

[Onyx | Support @OnyxSupportUSA]

@JoeInSRQ We’re not providing you with any links to click on, we’re trying to confirm your email address by sending you a one time code to verify this process which should enable the option for you

[Onyx | Support @OnyxSupportUSA]

@JoeInSRQ have you updated your wallet recently, also are you on an IOS or Android device ?

[Onyx | Support @OnyxSupportUSA]

@LaveroniNate What error message or feedback did you receive when you tried to farm on Layer 1? Also, are you using our mobile wallet or an external wallet?

[Onyx | Support @OnyxSupportUSA]

@OHLighting Alright! You’ll need to move your staked stXCN over to our mobile app. Once you’ve done that, you’ll be able to enroll directly through the mobile app.

[Onyx | Support @OnyxSupportUSA]

@OHLighting Could you let us know which network you staked your tokens on? Also, please send your wallet address in a private message so we can investigate the issue more thoroughly.

[JaZZ @OHLighting]

@OnyxSupportUSA Trezor via Metamask. I see points accumulation happening, APR and position but there is no enroll button/link. I already lost out on Season 2 because the enroll function would never work.

[Onyx | Support @OnyxSupportUSA]

This shouldn’t be happening. Please send us the transaction hash so we can investigate the issue properly. Also, be cautious of scammers and never share your private keys or recovery phrase with anyone.

[BK @18luisbk]

@Onyx Can you guys refund my funds that got stuck?

[Onyx | Support @OnyxSupportUSA]

@OHLighting It’s quite easy to enroll. It depends on which wallet you’re using, are you using our mobile wallet or an external wallet?

[Onyx | Support @OnyxSupportUSA]

@Petterkolb Alright that’s good, feel free to follow back and send your wallet address so we can properly look into this

[Onyx | Support @OnyxSupportUSA]

@Petterkolb Your Onyx wallet address is different from your Base app wallet address.

[Onyx | Support @OnyxSupportUSA]

Enjoy zero fees when you use $XCN through the mobile wallet. Simple, fast, and built for smooth transactions. 🚀

Try it out 👉

[Onyx | Support @OnyxSupportUSA]

@Petterkolb Any updates? How’s it going?

[Onyx | Support @OnyxSupportUSA]

@Petterkolb Click STAKE, then enter the amount you want to stake. You’ll also need to migrate your tokens to the Mainnet (L1) network before staking.

[Onyx | Support @OnyxSupportUSA]

@Casie0508 Please join our Telegram channel and send us the details of your issue there. Our support team will review it and assist you as soon as possible.

https://t.co/OtiO2k5KWK

[Onyx | Support @OnyxSupportUSA]

We've had a busy 2026. Which ecosystem product should we launch next? 👀

[Onyx | Support @OnyxSupportUSA]

@DX474128522583 Could you please follow back and send us a screenshot of the point where you were unable to get the USDC to line up for acceptance? This will help us better understand the issue and investigate it more effectively.

[Onyx | Support @OnyxSupportUSA]

@DX474128522583 The liquidity pool process is straightforward to initiate and complete. It sounds like a small step may have been missed. Are you using our wallet app, or are you connecting through an external wallet?

[Onyx | Support @OnyxSupportUSA]

@DX474128522583 If you don’t mind, could you please send us a screenshot of the point where you were unable to get the USDC to line up for acceptance? This will help us better understand the issue and investigate it more effectively.

[Onyx | Support @OnyxSupportUSA]

@DX474128522583 Are you using our mobile wallet or an external wallet?

[Onyx | Support @OnyxSupportUSA]

@Petterkolb have you successfully transferred your tokens to to the mainnet network(L1) to enjoy 30% APR ?