@AmazonHelp am submitting a formal complaint regarding Order # 114-8853704-2645021.
My package, which cost $114.99, arrived approximately one month later than the promised delivery date.
During the delay, I contacted Amazon customer service and spoke with a supervisor. The supervisor explicitly stated that once the package was delivered, I would receive a full reimbursement. I have retained screenshots of this conversation.
After the package arrived, I contacted customer service as instructed. However, multiple representatives informed me that the supervisor's commitment was a mistake and refused to honor it. Several chats were closed without properly addressing my concern.
My complaint is not only about the shipping delay, but also about Amazon's failure to honor a commitment made by its supervisory staff. I relied on that promise and have documented evidence of it.
I request that Amazon review the attached evidence and either honor the reimbursement that was promised or provide a written explanation of why a commitment made by an Amazon supervisor is not being honored.
I would appreciate a response from a manager or escalation team authorized to resolve this matter.
Revenir à la routine après la guerre, en quelques minutes, comme s'il ne s'est rien passé.
Mardi matin nous étions dans les abris, bombardés par des missiles balistiques iraniens. Les images d'immeubles d'habitations détruits s'accumulaient. Le nombre de morts continuait de s'alourdir.
Le jour-même, en fin d'après-midi, nous étions à la plage pour "célébrer" le cessez-le-feu. Mercredi matin, mes filles étaient déjà de retour à l'école.
Les commerces ont rouvert. Les boites de nuit annoncent des dizaines de fêtes pour le weekend, qui commence ce jeudi.
Comme s'il ne s'est rien passé.
Sortir des abris, retourner à l'école, à la plage, au bureau, au restaurant, au sport.
Comme si.
Mais pas vraiment.
Israeli hostage rescued from Hamas is Muslim.
Israeli victims of Hezbollah rockets are Muslim.
Israeli girl injured by Iran rockets is Muslim.
Muslims and Jews should be united against terror.
Our ambulances were intentionally torched and blown up by Hamas terrorists to prevent any attempt to save victims.
Why are these deliberate attacks on Magen David Adom, Israel’s Red Cross, not worthy of your “horror”?
Our paramedics’ bodies were found with their medical gloves still on, murdered by Hamas in the midst of treating the wounded.
Our ambulance drivers were executed in cold blood while sitting in the drivers’ seats.
@antonioguterres