OpenSure Support

OpenSure offers support via Twitter. Tweet or DM us and we'll be onto it before you can say unsupported plugin. Also on [email protected].

[OpenSure Support @OpenSureSupport]

All services are back and running again! If you have persistent problems try the old log out and log in again to make sure all sessions are clean. Beyond that we are available ourselves on the usual support email address as well as here.

[OpenSure Support @OpenSureSupport]

Quick update on the recent Zimbra outage: https://t.co/wFGjNZqVks

[OpenSure Support @OpenSureSupport]

@CarolineBeaum12 No change on the filtering our end, it may be just an extra high flow rate. Forward a sample or two to us for investigate.

[OpenSure Support @OpenSureSupport]

All services are back and running again! If you have persistent problems try the old log out and log in again to make sure all sessions are clean. Beyond that we are available ourselves on the usual support email address as well as here.

[OpenSure Support @OpenSureSupport]

@CarolineBeaum12 Hi Caroline. You should be able to DM now.

[OpenSure Support @OpenSureSupport]

We are currently experiencing a problem with most email services at present. This is after a zero day exploit security patch failed. We are working hard to rectify this with the platform software specialists. We will update here on Twitter as soon as we can.

[OpenSure Support @OpenSureSupport]

We have now been told that there is not yet a safe solution to bring the service back online - so please follow this account and DM for us to setup your CC address for inbound email as a temporary option.

[OpenSure Support @OpenSureSupport]

@CarolineBeaum12 We think we have the safest route out planned for returning to live service so we aim for this to be done tonight. Sorry for the long interruption its been a judgement between safe service access and being quick.

[OpenSure Support @OpenSureSupport]

@PhotopiaUK We think we have the safest route out planned for returning to live service so we aim for this to be done tonight. Sorry for the long interruption its been a judgement between safe service access and being quick.

[OpenSure Support @OpenSureSupport]

@CarolineBeaum12 We have 3 software devs and US support working on it now. We have no reliable time for fix yet.

[OpenSure Support @OpenSureSupport]

@LizGM2 We have 3 software devs and US support working on it now. We have no reliable time for fix yet.

[OpenSure Support @OpenSureSupport]

If you're a customer of ours you'll have received an email about the upcoming server switchover.

This is a genuine email from us and requires your action.

Please get in touch if you have any queries. Thanks.

[OpenSure Support @OpenSureSupport]

Apple users might be experiencing problems sending email this morning. We believe this is to do with updates to relating to the 4 live zero day attacks on Apple products at the moment, which can affect Apple mail and ios clients.

[OpenSure Support @OpenSureSupport]

Just to let you know that we are now reluctantly blocking all .cyou TLD emails after we could not find a single recent valid email. 100% spam! If this affects you, please let us know.

[OpenSure Support @OpenSureSupport]

Please ignore any messages of this nature and contact your recipient through a means other than email to notify them that https://t.co/8qpOnT9FnT is down and that this will affect their incoming email from all domains. 2/2

[OpenSure Support @OpenSureSupport]

Some of our customers may find emails they have sent are being rejected due to being on a https://t.co/8qpOnT9FnT blacklist. This is due to the recipient depending on https://t.co/8qpOnT9FnT which is currently down and NOT a sign you have been blacklisted. 1/2

[OpenSure Support @OpenSureSupport]

@LizGM2 Hi Liz. That's great. Thank you for your patience and apologies for the inconvenience.

[OpenSure Support @OpenSureSupport]

Some users may be experiencing email issues. Our engineers are working on it. Thank you for your patience.

[OpenSure Support @OpenSureSupport]

@LizGM2 Hi Liz. Is it all working as it should be now?

[OpenSure Support @OpenSureSupport]

@LizGM2 Thanks Liz. We'll look into it and get back to you.

[OpenSure Support @OpenSureSupport]

All services are now running normally.