Optimum Help

We’re here 24/7 and happy to help with questions about your Optimum Internet, mobile, TV, phone, & billing. Additional support at link below.

[Optimum Help @OptimumHelp]

@Reddbady86 @optimum Hello! We're here for you. Please DM us if you need help. ^Tish

[Optimum Help @OptimumHelp]

@Lloyd876 Hi there. I understand how frustrating this situation can be, and I appreciate you bringing it to our attention. I can definitely assist you here with this. Please DM us with your complete address so we can assist you right away. ^Juan

[Optimum Help @OptimumHelp]

@Blubaycrab Hi there, we are truly sorry for any bad experience you might've had and we’re here to help! Please send us a DM with more details and your account information so we can address this for you right away. Thank you so much. We appreciate you reaching out! ^Ann

[Optimum Help @OptimumHelp]

@RagingNY Hi there, we are truly sorry you're experiencing intermittent internet service and we’re here to help! Please send us a DM with your account information so we can best assist you with this. Thank you so much. We appreciate you reaching out! ^Ann

[Optimum Help @OptimumHelp]

Hello! Although our agreement with MLB Network has expired, Optimum TV customers can continue watching MLB games and other league content via alternate channels available in their TV lineups, including YES, SNY, ESPN, TBS, NBC, FOX, and FOX Sports 1, or by downloading the https://t.co/MN5CEhr70t app, with various plans available. You can also find additional games on streaming services such as Apple TV+, Netflix, and Peacock. ^Tish

[Optimum Help @OptimumHelp]

@nansnowflake Hi there, we are truly sorry you're experiencing an issue with the sound and we’re here to help! Please send us a DM with your account information so we can best assist you with this. Thank you so much. We appreciate you reaching out! ^Ann

[Optimum Help @OptimumHelp]

@koraydvl Hi there, if you need any support, we’re here to help! Please send us a DM with more information and your account information so we can best assist you. Thank you so much. ^Ann

[Optimum Help @OptimumHelp]

@greenvillenccoc We are happy to be part of your local community! ^Ann

[Optimum Help @OptimumHelp]

@ThePrin88622492 Hi there, we are truly sorry you're without service and we’re here to help! Please send us a DM with your account information so we can best assist you with this. Thank you so much. We appreciate you reaching out! ^Ann

[Optimum Help @OptimumHelp]

@AMRTrade22 Hi there. We are here for you and happy to address any service concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

[Optimum Help @OptimumHelp]

@dcehlk Hello, Dan. I understand how you feel. We're always working to expand our channel lineup, and I'll be sure to share your feedback with the appropriate team. ^Juan

[Optimum Help @OptimumHelp]

@ss_tauro Hola. Gracias por escribirnos. Por el momento, no ofrecemos atención en español por redes sociales. Para recibir asistencia en español, llámenos al 1-800-244-2328. Nuestro equipo estará disponible para ayudarle con su servicio de Optimum.

[Optimum Help @OptimumHelp]

@1776PatriotUSA9 Hi there. I understand how frustrating this situation can be, and I appreciate you bringing it to our attention. I'll be happy to assist you here with this issue. Please DM us with your complete address so we can assist you right away. ^Juan

[Optimum Help @OptimumHelp]

@joecogsjr Hi there, thanks for reaching out! We see that you're currently being assisted via DM, and we'll continue supporting you there to keep everything seamless. Thank you so much. ^Ann

[Optimum Help @OptimumHelp]

@beausmith2017 Hi Izzy, that's definitely not the kind of experience we want you to have and we'd really like to help! Please send us a DM with more details and your account information so we can best assist you. Thank you so much. We appreciate you reaching out! ^Ann

[Optimum Help @OptimumHelp]

@leagueofjinxie @optimum Hi there! We understand how frustrating service issues are. Please feel free to send us a DM here: https://t.co/p01W4Cf0iM and we can look into this ^Deb

[Optimum Help @OptimumHelp]

@Sam4WV @optimum Hi Sam! I'm very sorry to hear your service is down. If you'd like for us to take a closer look, please DM us at, https://t.co/p01W4Cf0iM ^Deb

[Optimum Help @OptimumHelp]

@joecogsjr Hi there. We understand your frustration with the service, cancellation, and equipment return concerns. Please DM us here: https://t.co/bEPlExj2Uv and we'll take a closer look. ^Ant

[Optimum Help @OptimumHelp]

@DeanaFreed22035 Hi there. We are here for you and happy to address any service concerns you’re having. Please private message us with the phone number associated with the account and service address so we can best assist you. Thank you. ^Luthfi

[Optimum Help @OptimumHelp]

@Cutiepi514 @optimum Hello. We'll be happy to help you troubleshoot your Optimum service issues. Feel free to send a DM and include your name, phone number and service address.
^Randy