OUTCESS NG

As an integrated digital services company, we believe that digital technologies are driving a paradigm shift in how we thrive. Visit

[OUTCESS NG @OutcessPowered]

We are proud to be named Tech Company of the Year at the TiL Awards. 🏆

This recognition is a reflection of the work we continue to do at Outcess to harness technology, innovation and human expertise to create meaningful solutions for businesses and their customers.

#TiLawards

[Techeconomy @TecheconomyNG]

How can African businesses convert AI technology into real economic value?

Speaking at #GrowthX2026, @OutcessPowered CEO Ikenna Odike outlines actionable strategies for companies looking to bypass the AI noise and unlock verifiable operational growth.

Read the full report on techeconomy https://t.co/kKtEeYREXC

#AI #TechEconomy #Outcess #BusinessStrategy #Innovation #NigeriaTech @Outcess_ng

[OUTCESS NG @OutcessPowered]

How do you know a customer is becoming frustrated with your service?

The obvious answer is: they complain.
But what about the ones who don't?

Swipe through for more.

#QualityAssurance

[OUTCESS NG @OutcessPowered]

A customer called about her data.

The issue was being handled when she casually said:

“This is why I use another network for work”

That one comment raised a much bigger question for the operator which we unpacked in the article below 👇

https://t.co/473GdEFK2i

[OUTCESS NG @OutcessPowered]

There’s always that ONE manager with a favourite employee. 😂

You know the one who somehow gets away with everything… 👀

It’s judgment day! Tag them below👇

#FridayFun

[OUTCESS NG @OutcessPowered]

If your contact center is hitting every KPI but customers are still leaving, are your KPIs measuring the wrong things?

[OUTCESS NG @OutcessPowered]

Happy Independence Day, Nigeria! 🇳🇬

As we mark another year of independence, we wish Nigerians renewed hope, strength and optimism for the journey ahead.

Thank you for being part of the Outcess journey.

Here’s to a stronger, brighter Nigeria. 🇳🇬

#NIGERIAMUSTBEOK

[OUTCESS NG @OutcessPowered]

A high QA score can be reassuring.

But it doesn't automatically mean your customers are having a good experience.

That is why the next question shouldn't always be:
“Who needs coaching?”

Swipe for more.

#QualityAssurance #CX

[OUTCESS NG @OutcessPowered]

What would make you question your entire QA process?

For one logistics company, it was a customer who called three times about one delivery and then explained that experiences like this were already influencing…

Read the full story below

https://t.co/MS2XYzaSTs

[OUTCESS NG @OutcessPowered]

Yesterday, our CEO, Ikenna Odike, had the pleasure of speaking at GrowthX by @TecheconomyNG on “AI Beyond the Hype: How Businesses Can Turn Technology into Measurable Growth.”

Did you attend? What was your favorite part of the conversation?

Let us know in the comments!

[OUTCESS NG @OutcessPowered]

A good QA score should mean the customer had a good experience… right?

But what if your agent did everything right and the customer still had to call back?

That’s when you have to look beyond the score.

Watch the video. Then let’s talk about it.

#QA #CX

[OUTCESS NG @OutcessPowered]

Going from 800 customers to 800,000 sounds like a dream.

Until your QA team is still trying to understand the customer experience by reviewing a handful of conversations.

Because at that scale, the question changes.

Swipe through for more.

#CX

[OUTCESS NG @OutcessPowered]

Going from 800 customers to 800,000 is every fintech’s dream.

But when customer interactions multiply just as quickly, the old way of doing QA starts to show its limits.

Read the article below to learn more.

https://t.co/SCTWYcj9Dn

#CX

[OUTCESS NG @OutcessPowered]

Our CEO, Ikenna Odike is speaking at Growth X 2026!

On Thursday, September 24, our CEO will join industry leaders at GrowthX by @TecheconomyNG for a panel session.

Click the link below to register.

https://t.co/qFjaH7xytv

Check the flyer for more details.

#growthx2026

[OUTCESS NG @OutcessPowered]

Uh-oh… someone’s in trouble. 👀

Guess that anonymous survey wasn’t so anonymous after all 😂

#FridayFun

[OUTCESS NG @OutcessPowered]

What would make you seriously consider outsourcing your contact center?

[OUTCESS NG @OutcessPowered]

This week, we sat down with our Sales Executive, Deborah, to talk about her work helping businesses make smarter Microsoft licensing decisions.

Swipe through to get to know Deborah and hear her insights on Microsoft licensing.

#EmployeeSpotlight