OVO

Official OVO customer support channel. We’ll never contact you from any other handle.

[OVO @OVOEnergy]

@Haze21693438 Hi there, I completely understand your frustrations, we calculate our Direct Debit amount based on past usage as well as making sure there is 1 months worth of credit on the account at the end of March. ^Lewis

[OVO @OVOEnergy]

@Velocity1981 We can look into this and see how we can help. Please let me know your full name, date of birth, and your full address and postcode.
^Chelsea

[OVO @OVOEnergy]

@TheBigUglyGamer Hi there,

If there is anything I can do to help you, please PM us with your full name, DoB, address and postcode.

^Laura

[OVO @OVOEnergy]

@geoffrey_chance Hi Geoffrey,

If we can help you with anything, please PM us with your full name, DoB, address and postcode.

^Laura

[OVO @OVOEnergy]

@TheBigUglyGamer including postcode and either your DOB or account number). ^Jasper (2/2)

[OVO @OVOEnergy]

@TheBigUglyGamer I'm sorry again that we've failed to call you back as agreed regarding your boiler cover as yet, @TheBigUglyGamer. If there's anything else we can help with regarding your gas and/or electricity cover, however, please do DM us with your details (full name, full address (1/2)

[OVO @OVOEnergy]

@TheBigUglyGamer however, reach the team directly here: https://t.co/g1iRQvYg7j ^Jasper (2/2)

[OVO @OVOEnergy]

@TheBigUglyGamer I'm very sorry to hear that you never received any call-back you were promised. As we're only able to access customers' gas and electricity accounts via this platform, we'd sadly be unable to assist with any queries relating to your boiler or central heating cover. You can, (1/2)

[OVO @OVOEnergy]

@jkd1969 Hi Kevin, you can see how your Direct Debit is calculated here: https://t.co/305BBvdQ89. If you'd like further help, please send us a DM. ^Lawra

[OVO @OVOEnergy]

@lesley219 Hi Lesley, I'm sorry to hear this. So we can check this for you, please DM us with your full name, date of birth, full address and postcode. ^Luke

[OVO @OVOEnergy]

@glynnfleming Hi Glynn, this is disappointing to hear. So we can assist, please DM us with your full name, date of birth, full address and postcode. ^Luke

[OVO @OVOEnergy]

@tinhead420 Hi Matthew.

If you DM your full name, DoB and address with postcode, I can look into this for you.

^Nick

[OVO @OVOEnergy]

@TheBigUglyGamer We can only apologise again. I assure you that our dedicated team that specialises in this area will work to assist you with this.

^ Holly

[OVO @OVOEnergy]

@TheBigUglyGamer Hi there, we can look into this for you - can you please DM us with your full name, DoB and full address including postcode? ^Lawra

[OVO @OVOEnergy]

@Blakey76 Hi Mark,

We would be happy to help you, just PM us with your full name, DoB, address and postcode.

Thanks,
Laura

[OVO @OVOEnergy]

@Bunny_The_Buff need your name, DoB, address, and postcode. ^Shelby (2/2)

[OVO @OVOEnergy]

@Bunny_The_Buff Hello Gareth, I do apologise this has happened. As above my colleague has advised on the number to call for emergency support who can arrange an engineer. If you are still off supply and need our support, please can you DM us with your details to look into this for you. We (1/2)