Alice

Listening to people as a service

[Alice @OwliceR]

Let's make venues and websites much more person friendly #museums #accessibility #ux https://t.co/N62bzYcn0z

[Wellcome Collection @ExploreWellcome]

We don’t think anyone should be excluded from visiting museums and galleries.

So today, rather than telling you about all the cool stuff in our newest exhibition, In Plain Sight, we want to show you the space instead.

🧵

[Alice @OwliceR]

Go check them out in person, the exhibitions and VE team have really brought the phyiscal accessibility to life.

[Alice @OwliceR]

Today we launch Wellcome Collection's accessible #exhibition guides. It's been a year long labour of love, #servicedesign, collaboration and #accessibleUX. Thanks so much @Mellywellington, @dom__marsh and the DE team for actualising a dream https://t.co/yZJRMrOaFe <3

[Alice @OwliceR]

It’s been a while, but I’ve dusted off my keyboard. This blog is on a topic I’ve been mulling for a long time. The hidden value of ‘soft skills’, how we can be better team members, partners and friends https://t.co/9QnADvcxOx
#activelistening #ux #communication #faciliation

[Alice @OwliceR]

@AXS_UK @RollingStones @BSTHydePark I bought tickets to bring my unwell father to see the Stones today. AXS cancel my tickets this morning, I rebook them again for today.... and they are cancelled AGAIN. I cannot express how upsetting this is. Why?

[Alice @OwliceR]

@AXS_UK you cancelled our tickets on the day of the event after I manage to get my ill father to london to see the stones. Why on earth would you do that?!?!? This was his dream, now there are no tickets we can afford
#BSTHydePark #RollingStones

[Alice @OwliceR]

@virginmedia Im not sure you understand my frustration. It's ok, we are on the phone to retentions and the DD will be cancelled. #virginmediafail #terribleservice #virginsucks

[Alice @OwliceR]

@virginmedia We have requested a call back from management repeatedly but we haven't heard anything. I want to know where we forward my husbands freelance day rate to, his lost work now is costing a fortune

[Alice @OwliceR]

@AXS_UK please can you help me with my tickets for the rolling stones on the 25th June?

[Alice @OwliceR]

@NHSEnglandLDN did you know your vaccine booking reference numbers show in blue on a blue back ground in mobile browsers? Not very accessible and causes quite a bit of user anxiety, as the confirmation system isn’t distributing that information in a timely way via email or sms

[Alice @OwliceR]

We are looking for some help categorising some new digital content, please take part in our simple card sort, it will only take a moment or two https://t.co/jTXffdXHlK #userresearch #ux

[Alice @OwliceR]

Fancy having a nose in the Wellcome Collection's new designs for archives pages? Take part in our 20 minute unmoderated research.... Take a look! Especially if you haven't used archives before https://t.co/iiBgn0MsDA