@dutt_michael Yes, please. We need you to send an email to the CS advisor team so they can provide you with the tracking information or any details you might need. Thank you in advance!
@dutt_michael Good morning, could we kindly ask you to send us your query and the tracking number at [email protected] so we can provide you with more details about your shipment? Thank you in advance!
@yendeleon Good evening,
Thank you for your tweet.
Could you please send you us a DM or an email to [email protected], once received we can assist you further ? Thank you.
@yendeleon Good morning Yen,
We can see that we have already replied to you that there is currently an embargo in place for the Philippines due to Covid-19, so this parcel has not been dispatched.
Please contact your retailer for further queries about your next steps.
@yendeleon Good morning Yen,
Thank you for your message.
Please can you provide us with the TRAKPAK tracking number? It will start with 3 letters and be around 20 digits long. Once we have this, we can advise you further.
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@AnaHuertasVaz Hey Ana, thanks for bringing this to our attention. Our team has now replied to your DM. Wishing you a great end of the week. Stay safe!
@Alterego__xxx Hello Alterego, thank you for messaging us at P2P. Please be advised I can see we have DMing you directly regarding your parcel. For any further queries regarding your parcel, we would encourage you to contact your retailer. Thank you.
@lamweipang Hello LamWP, thank you for taking the time to leave us this feedback today. Please be advised I can see we have DMing you directly regarding your parcel. For any further queries regarding your parcel, we would encourage you to contact your retailer. Thank you.
@NRJS001 Good evening Nerjes, kindly note that we have now answered your email, please check your spam folder as well. We have also asked your retailer to contact you so please keep in touch with them. Stay safe and have a good weekend!
@AlinaHueg Hey Alina, thanks for confirming that, please ask them to contact us and request an investigation with us. That should arrive to the team in charge of investigation here at P2P. You too, have a great New Year and stay safe!
@tanromanoff_ Hey Tania, thanks for getting in touch. Could you please send us a DM with your tracking nr. so we can advise you further? Alternatively, please ask you retailer to request that with us. We will need their permission for any changes on the shipment anyway. Thank you