Pradeep Sharma

[Pradeep Sharma @P7500065432]

@bigbasket_com
@jagograhakjago
@nch1915
Please stop asking me to “spare more time” and stop sending copy-paste apologies. I have already given BigBasket more than enough time and have contacted your customer-care team repeatedly. The problem is not my patience—the problem is BigBasket’s failure to resolve a straightforward issue.

Let me be very clear:

• You failed to deliver the 5 kg rice packet.
• Your team denied re-delivery even though the failure was on BigBasket’s side.
• You credited the refund to the BB Wallet instead of my original payment source.
• Despite repeated follow-ups, I am still receiving scripted responses instead of an actual resolution.

Please do not tell me that your team is “trying hard.” Trying is not a resolution. If BigBasket has a policy that permits this kind of treatment, then publicly explain the exact policy and how it is applicable when the customer has not made any mistake.

I am asking for accountability, not sympathy; a resolution, not another assurance; and my money back to the original payment source, not another wallet credit.

Enough of the scripted replies. Take responsibility for your service failure and resolve the issue.

[Pradeep Sharma @P7500065432]

Strong Complaint

@bigbasket_com @nch1915 @jagograhakjago @consumeraffairs Extremely disappointing and unacceptable experience this time. Where exactly is the customer at fault? Why should customers suffer because of BigBasket’s failures?

1. False delivery promise: The app showed delivery in around 15 minutes, but the order was delivered after approximately 1 hour. Please stop making unrealistic delivery claims just to attract customers.

2. 5 kg rice packet missing: I ordered a 5 kg rice packet, but it was not delivered. When I requested re-delivery through customer care, my request was simply denied, despite the issue being entirely on BigBasket’s side.

3. Refund wrongly credited to BB Wallet: Instead of refunding the amount to my original payment source, the amount was credited to the BigBasket Wallet. Why should my money be kept in your wallet when the mistake was not mine?

4. Poor customer support: I contacted customer care multiple times through chat. The issue was not properly resolved. I was repeatedly given assurances that someone would get back to me, but no proper resolution was provided.

BigBasket, where is the customer’s fault in all of this? Your delivery commitment failed, an item was not delivered, re-delivery was denied, and the refund was handled in a way I did not request.

Customers pay for a service and deserve accountability—not excuses. Please resolve this immediately, refund the amount to my original payment source, and explain why the customer is being made to suffer for BigBasket’s own mistakes.

#BigBasket #CustomerService #CustomerComplaint #PoorService

[Pradeep Sharma @P7500065432]

@bigbasket_com @jagograhakjago @nch1915
Please stop sending generic assurances and start providing a concrete resolution. I have already explained the issue multiple times, yet I am still receiving the same scripted responses that my complaint has been “highlighted” or “escalated.”

The issue is very clear and requires no further investigation:

1. The 5 kg rice packet was not delivered due to BigBasket’s failure.
2. Re-delivery was denied despite the customer not being at fault.
3. The refund was credited to the BB Wallet instead of the original payment source.
4. Multiple customer-care interactions have failed to provide a satisfactory resolution.

If BigBasket is taking this complaint “strictly and seriously,” then please demonstrate it through action, not another assurance.

I want a clear explanation of the applicable policy, refund to my original payment source, and a proper resolution of the missing item issue.

Repeated scripted replies without resolution are not customer service. They only add to the customer’s frustration.

I will escalate this matter through the National Consumer Helpline if BigBasket continues to avoid a proper resolution.

[Pradeep Sharma @P7500065432]

@bigbasket_com
@jagograhakjago This is not about the “experience” I expected—it is about BigBasket’s failure to follow a fair and transparent customer resolution process.

Your response is again a generic apology with no clarity on the actual issue. The facts remain unchanged:

- A 5 kg rice packet was not delivered due to BigBasket’s delivery failure.
- Despite this, re-delivery was denied.
- The refund was credited to the BB Wallet instead of the original payment source, without my consent.
- Repeated customer-care interactions have resulted in no concrete resolution.

If this is genuinely a BigBasket fault, please explain which policy allows you to deny re-delivery and force the customer to accept a wallet refund instead of refunding the amount to the original payment source.

Please don't respond with another “we are checking” message. Share the exact policy applicable to this case and provide a clear resolution.

A company’s policy should not be used to make a customer suffer for a mistake caused by the company itself. I expect accountability, transparency, and a proper resolution—not scripted responses.

[Pradeep Sharma @P7500065432]

@bigbasket_com
“Kindly bear with us” is not a solution. I have already spent enough time following up with your customer care team, and every time I receive the same generic response—“our concerned team will call you.”

How long is the customer expected to keep waiting? The fault is clearly on BigBasket’s side, yet the customer is being made to chase your team repeatedly.

I expect action, not another assurance. Please resolve the following immediately:

1. Deliver the missing 5 kg rice packet or provide the appropriate refund.
2. Refund the amount to my original payment source, not the BB Wallet.
3. Provide a clear explanation for why re-delivery was denied despite the item not being delivered.
4. Stop giving repetitive scripted responses without actually resolving the complaint.

My patience has already been tested enough. If this is not resolved promptly, I will escalate the matter through the National Consumer Helpline and other appropriate consumer grievance forums.

Please understand: “Appreciate your patience” does not compensate for poor service or return the customer’s money. Accountability and resolution do.

[Pradeep Sharma @P7500065432]

@bigbasket_com “Spare us some time” is not an acceptable response when your service failure has already wasted the customer’s time and money. I have already contacted your customer care multiple times, but the issue remains unresolved.

Your team failed to deliver the 5 kg rice packet, denied re-delivery, and then credited the refund to the BB Wallet instead of my original payment source. Despite repeated follow-ups, I received no proper resolution.

Please stop giving generic apologies and take accountability for the actual issue. I expect a clear resolution and refund to my original payment source without any further delay. If this is not resolved promptly, I will escalate the matter through the National Consumer Helpline and other appropriate consumer grievance channels.

Customers should not have to repeatedly chase a company to get back their own money.

[Pradeep Sharma @P7500065432]

Strong Complaint

@bigbasket — Extremely disappointing and unacceptable experience this time. Where exactly is the customer at fault? Why should customers suffer because of BigBasket’s failures?

1. False delivery promise: The app showed delivery in around 15 minutes, but the order was delivered after approximately 1 hour. Please stop making unrealistic delivery claims just to attract customers.

2. 5 kg rice packet missing: I ordered a 5 kg rice packet, but it was not delivered. When I requested re-delivery through customer care, my request was simply denied, despite the issue being entirely on BigBasket’s side.

3. Refund wrongly credited to BB Wallet: Instead of refunding the amount to my original payment source, the amount was credited to the BigBasket Wallet. Why should my money be kept in your wallet when the mistake was not mine?

4. Poor customer support: I contacted customer care multiple times through chat. The issue was not properly resolved. I was repeatedly given assurances that someone would get back to me, but no proper resolution was provided.

BigBasket, where is the customer’s fault in all of this? Your delivery commitment failed, an item was not delivered, re-delivery was denied, and the refund was handled in a way I did not request.

Customers pay for a service and deserve accountability—not excuses. Please resolve this immediately, refund the amount to my original payment source, and explain why the customer is being made to suffer for BigBasket’s own mistakes.

#BigBasket #CustomerService #CustomerComplaint #PoorService

[Pradeep Sharma @P7500065432]

I registered a complaint (Ref. No. 2024122903471) at 10:44 AM regarding the poor cleanliness of Coach GD2. Despite the train starting at 8:55 AM, coach remains extremely dirty and in unacceptable condition.this coach has only four seats. Kindly assist in resolving this issue

[Pradeep Sharma @P7500065432]

@railcomplaint @RailwaySeva @RailMinIndia @WesternRly @Central_Railway @NWRailways

[Pradeep Sharma @P7500065432]

@ncl_tweets @ConsumerNcc @bigbasket_com @bigbasketblog @CEE_bigbasket @BigBasketTech @bigbasket_com

[Pradeep Sharma @P7500065432]

Dear Big basket team ,I had ordered the 'Aabad butter toast' and the rate was charged by Rs. 80 with the duplicate MRP sticker placed on the packet while the original printed MRP is Rs. 55 ...it is a fraud.
After many follow-up same matter not resolved yet.
Please help....

[Pradeep Sharma @P7500065432]

Dear Big basket team ,I had ordered the 'Aabad butter toast' and the rate was charged by Rs. 80 with the duplicate MRP sticker placed on the packet while the original printed MRP is Rs. 55 ...it is a fraud.
After many follow-up same matter not resolved yet.
Please help....

[Pradeep Sharma @P7500065432]

@Sudanshutrivedi 400+

[Pradeep Sharma @P7500065432]

@SoniVer28075756 Why you required

[Pradeep Sharma @P7500065432]

https://t.co/kjyjcBPRtA

[Pradeep Sharma @P7500065432]

@flipkartsupport You are totally failed to handle big billion sales delivery...so request you to please don't organized the this type mega sale ..please

[Pradeep Sharma @P7500065432]

@Flipkart , Dear flipkart team
This tike very bad experience with you ,
I have booked the Motorola edge 20..You are committed delivery in 24th sep 22 , but same still not delivered
And many times call to customer care and lodge the complaint but not any response yet.

[Pradeep Sharma @P7500065432]

@flipkartsupport This is the nap shot

[Pradeep Sharma @P7500065432]

@flipkartsupport

[Pradeep Sharma @P7500065432]

@flipkartsupport Please resolved my issues to coordinate with your logistic team ..

[Pradeep Sharma @P7500065432]

@flipkartsupport And you also told me for wait till 7 pm ...while we are waiting from yesterday morning
24th sep 7 PM slot already passed