Private Internet Access Support (PIA CS)

Customer Support for Private Internet Access. For issues with the VPN please visit our support center at

[Private Internet Access Support (PIA CS) @piacsm]

@Marble68 @buyvpnservice Five years in, we'd rather fix this than see you go. That on-screen padlock and X on iOS isn't something you should be stuck with. DM us your account email and we'll get it to the team, or reach [email protected]. We'll follow up once we've looked.

[Private Internet Access Support (PIA CS) @piacsm]

@natasha_curtis Hi Natasha👋, we’ve reached out to you via DM so we can assist further. Please take a look at your inbox when you get a chance.

[Private Internet Access Support (PIA CS) @piacsm]

@TomCushnie Hi Tom 👋, we’ve reached out to you via DM. Please take a look at your inbox when you get a chance.

[Private Internet Access Support (PIA CS) @piacsm]

@Sangay_Jaeger Hey Froggof 👋, sorry to hear you’re facing an issue. We’d love to help, could you please send us a direct message when you're able to?

[Private Internet Access Support (PIA CS) @piacsm]

@djandymyers Hi Andy 👋, we’ve reached out to you via DM. Please take a look at your inbox when you get a chance.

[Private Internet Access Support (PIA CS) @piacsm]

@raysidharth Please check your DMs, we've sent you a message there.

[Private Internet Access Support (PIA CS) @piacsm]

@bigo93 Hey TPONN 👋, sorry to hear you’re facing issues with our service. We’d love to help, could you please send us a direct message when you're able to?

[Private Internet Access Support (PIA CS) @piacsm]

@linktpg @buyvpnservice @ProtonVPN Hello there - we're really sorry to hear about your experience. We sent you a DM to further assist.

[Private Internet Access Support (PIA CS) @piacsm]

@Vees_Vogue Thanks for reaching out to us - we sent you a DM to further assist.

[Private Internet Access Support (PIA CS) @piacsm]

@StephenR77877 Hi Stephen, do you mind sending us a DM to see if we can assist further?

[Private Internet Access Support (PIA CS) @piacsm]

@nevryntweet Hi Nick 👋 We’ve reached out to you via private message so we can assist further.

[Private Internet Access Support (PIA CS) @piacsm]

@RealECHO_X Could you please drop me a DM and I can look into this?

[Private Internet Access Support (PIA CS) @piacsm]

Looks like we’re back to normal! Thank you for your patience, and happy browsing. Please see our subreddit for more information. https://t.co/91DXSwe7lB

[Private Internet Access Support (PIA CS) @piacsm]

We're aware of a connection issue that's been reported recently. We're currently investigating and will report back as soon as we've got an update!

[Private Internet Access Support (PIA CS) @piacsm]

@harding_nathan Thanks for flagging that, Nathan. I sent you a DM regarding this.

[Private Internet Access Support (PIA CS) @piacsm]

@YuJay_1 Thanks for the feedback - I've shared it with our product team!

[Private Internet Access Support (PIA CS) @piacsm]

@Blake_S_Davis @CISAgov We're sorry to hear this to help investigate the cause of your issue please contact our support team here: https://t.co/jJlBKdBcKO. Please be sure to include as much information about your issue as possible.

[Private Internet Access Support (PIA CS) @piacsm]

@PBBMGB Hi Patrick, sorry to hear you're having trouble. We've sent you a DM so we can look into this together—please check your inbox.

[Private Internet Access Support (PIA CS) @piacsm]

@PBBMGB Hi Patrick, sorry to hear you're having trouble. We've sent you a DM so we can look into this together—please check your inbox.

[Private Internet Access Support (PIA CS) @piacsm]

@Fasten_M Please check your inbox for our response to your question about being charged a sales tax.

[Private Internet Access Support (PIA CS) @piacsm]

We're sorry to hear that you are having issues with connecting. Some initial troubleshooting advice we can offer (& apologize if you have already tried this) is to try changing the protocols & ports that you are connecting over. If you are still having issues with connecting to the VPN for further assistance, please contact our support team here: https://t.co/lS4wekY5wZ. Please be sure to include as much information about your issue as possible.