P K PRASANNAN

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[P K PRASANNAN @PKP61]

@HDFC_Bank service request on my BizBlack Credit Card raised few days back not resolved yet. Need a call back urgently from a concerned senior official as the complaint/request is beyond phone call team’s authority.

[P K PRASANNAN @PKP61]

@IDFCFIRSTBank New Account opened , FD opened , Promised Credit Card in 3 months now saying not eligible. Feel like closing accounts/fd if not resolved

[P K PRASANNAN @PKP61]

@realmeIndia attn : Sri SudhanshuRaj
Please resolve this as your team failed to give customer support inspite of repeated follow ups - It s a-month old issue now and Realme failed to refund 15k of a defective-product delivered

[realme India Support @realmecareIN]

@PKP61 Hi Prasannan, our team is actively working on your concern and tried reaching out to you, but the call went unanswered. Our team will attempt to contact you again. Kindly keep your phone available and answer the call so we can assist you with a proper resolution.

[P K PRASANNAN @PKP61]

@realmecareIN @realmecareIN you are calling up to tell me the company policy and ca’t refund. This was a defective product delivered against an order and I can accept only refund. The product bought on 29th was submitted to your service team on 1st April and no refund yet.

[P K PRASANNAN @PKP61]

@realmeIndia really disappointed with @realme @realmecareIN . ordered realme pad through @Flipkart for gifting was a defective piece . Solution is to travel all the way to realme service center to get it checked. Why are you selling a def product? Pl take it back and refund.

[P K PRASANNAN @PKP61]

@realmeglobal i have an issue with your @realmeIndia . They delivered a defective product and refused refund. It is more than 15 days . A replacement is also not helpful now as I bought this on 29/3 to gift someone close as a birthday gift. Please refund INR 15k soon

[P K PRASANNAN @PKP61]

@realmecareIN @realmeIndia @realmeIndia @realmeglobal @realmecareIN Hope you understand my concern and refund INR 15k without wasting more time.

[P K PRASANNAN @PKP61]

@realmecareIN @realmeIndia @realmecareIN as i mentioned over call The product bought was meant for 60th Birthday Gift which was over on 10th. My concern is that we bought this for a specific reason and Realme delivered a defective product. Which means that there is no quality check happened

[P K PRASANNAN @PKP61]

@realmecareIN @realmeIndia @realmecareIN I am not willing to settle for anything other than a full refund and whatever compensation you feel is appropriate. I am sure it is not worth wasting your time for 15k

[P K PRASANNAN @PKP61]

@realmecareIN @realmeIndia @realmecareIN Is it there in your policy that a defective product can be delivered to your customer? We submitted the device at your service center on the next working day itself ie 1/4/25 and it is 15th day since we paid you 15k .

[P K PRASANNAN @PKP61]

@realmecareIN @realmecareIN @realmeIndia please refund - can’t wait for long. It is more than 2 weeks now. If not resolved I will be forced to approach customer grievances cell and demand refund plus compensation. I am serious about it.

[P K PRASANNAN @PKP61]

@realmecareIN Please share your no so that I can save the same or I will call you back . Please let me know by when are you refunding the amount? Why is it taking so much time ? Really disappointed they way you deal with customers. First sending a defective product and no refund for 10 days

[P K PRASANNAN @PKP61]

@realmecareIN @realmecareIN i have been patiently waiting since last 10 days. Please resolve it by tomorrow and refund the amount. This was bought 10 days ago for gifting and there is no pointing in you resolving this in any other manner than refunding the money.

[P K PRASANNAN @PKP61]

@realmecareIN @realmecareIN I don’t see any priority- what are you doing- cheating a customer for 15k ?
Refund my money asap

[P K PRASANNAN @PKP61]

@realmecareIN @realmecareIN Disappointed . No solution yet. Very bad customer service. Never go for brands who sell defective product and no service/refund options
Hope I will get a solution today and don’t have to escalate it to consumer grievance cell and media.

[P K PRASANNAN @PKP61]

@realmecareIN No response from Realme - awaiting

[P K PRASANNAN @PKP61]

@realmecareIN I had visited service centre and they checked it and confirmed. I had ordered this for a special occasion and I need the refund or new device by tomorrow . If not will raise a complaint in consumer forum as it is a mental and physical torture by not resolving the issue

[P K PRASANNAN @PKP61]

@realmecareIN Is your policy to give defective products and make customers run around ?

[P K PRASANNAN @PKP61]

@realmecareIN These are not bought to wait for 7 days
Realme - please understand your customer and give service accordingly. We bought it for gifting and that occasion is over . I don’t want it - please escalate it your management and let me know a solution

[P K PRASANNAN @PKP61]

@realmecareIN This is a new piece delivered to me on 29th . Not even used it . Why should I wait for another 7 days - please take it back and refund . Why do you deliver a defective product and making the customer run around.

[P K PRASANNAN @PKP61]

@realmecareIN Visited and returned the device - please refund