@firstpetsname We’re sorry to learn of this experience and apologize for the delay in following up. As cat owners ourselves, safety and quality are very important to us. We’re looking into your concerns and will be reaching out via DM shortly.
@ToddAll62909041 There were inaccuracies in these online reports, and it's disappointing when organizations seek to use fear to undermine consumer confidence. You can learn more at https://t.co/bkP6xLgwMv Please feel free to DM us if you have further questions.
@WAG_NICK18 That’s definitely not okay, and we’re really sorry this happened. There should never be insects in your pet’s food, and we take this very seriously. Please send us a DM so we can learn more.
@iSteveReid We’re deeply sorry to hear about your cats' experience. As pet lovers and owners too, we understand how concerning this must be. The safety and quality of our products are top priorities. Please send us a DM to share more about what happened. We’re here to help.
@meow_maws We’re sorry to hear your cat isn’t feeling well. We take feedback such as yours extremely seriously & we would like the chance to learn more, as health and safety are our top priorities. Please send us a DM when time permits.
@Weemus0417 Thanks for letting us know that you’d like our Tender Vittles to come back. If you're interested please send us a DM, and we'd be glad to talk through our current products to determine which options would be appropriate for your senior cat's needs.
@FluffyBunniez2 We’re sorry to learn about your experience, and we appreciate you bringing it to our attention. Your experience is unusual and certainly not typical of our products. When you have a moment, please send us a DM so we can assist you further.
@dolie2607 We're so sorry to hear this. This is definitely not the experience we want for you or your dog. Please send us a DM with more details so we can assist you right away.
@gregcioffi77 We're sorry that Beneful Freshly Prepared Meals/Blends are temporarily unavailable due to high demand. Please DM us, and we'll help find a Beneful recipe your dog may enjoy.
@PipsyMomma Hi. We employ more than 500 scientists, including nutritionists, veterinarians, and quality control specialists. We also test for well over 150 substances, including arsenic, lead, mercury, and cadmium, to ensure the quality and safety of our pet foods.
@ArneAlvarado Hi. We recommend contacting Purina Mills (Land ‘O Lakes) to discuss your questions or concerns via their website, https://t.co/6BZzH7joic, or via their toll-free number, 1-800-227-8941. Please DM us with any questions you may have.
@bgotthelf We're so sorry to see this. Safety and quality are our top priorities, and we would like the chance to learn more and assist you further. Please send us a DM when you get a chance.
@highfelisha We're sorry to hear this. We’d be happy to look into this and assist you further. When you have a moment, please send us a private message with the email address associated with your Purina Perks account so we can check on this for you.