@CMESx3 We're very sorry to hear this and understand how concerning it must be to find something unusual in your cats' food. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.
@kat_dorsey4 Thanks for letting us know. We appreciate you reaching back out, and we'll keep an eye out for your DM when you get home, so we can learn more and help.
@4AlphaZulu Oh no! We're sorry to see this and understand how concerning it must be to find something unexpected in your dog's food. This certainly isn't the experience we want you to have with Pro Plan. Please send us a DM when you have a moment so we can learn more and assist you further.
@equintero12 We're very sorry to hear this. That's not something you should ever find in your dog food. Our products leave our facilities sealed, and insects should not be present. Please send us a DM with details so we can learn more and help.
@lazaagova We're very sorry to hear this. Please send us a DM when you have a moment so we can learn more about your experience and assist further. We hope to hear from you soon.
@xvlilbuny We're so sorry you encountered this and appreciate you bringing it to our attention. We understand how upsetting this must be, and this isn't something you should expect from our products. We take concerns like this seriously. Please send us a DM so we can assist further.
@JonesLucin67130 We're sorry to hear your cats have been turning away from their food, Lucinda. We'd appreciate the opportunity to learn more and assist you. Please DM us at your convenience.
@JeiBae1 The Beggin’-loving pups have entered the chat! 🥓 Bella’s “it wasn’t me” eyes are priceless, and it looks like the Beggin’ Fun Size bag never stood a chance. You da best for sharing! 🐾❤️
@TinaMarino We're sorry to hear about your experience with our recipe. This isn't typical. As pet owners and lovers, we prioritize safety and quality in the foods we make. Send us a DM so we can assist you further. Thank you.
@Hott_Shott86 We're very sorry to see this. Please send us a DM when you have a moment so we can learn more about your experience and assist further. We hope to hear from you soon.
@yalltitanup We're sorry to hear about your dog's health concerns. The causes of allergic reactions are many and varied, and we'd like to learn more. Please send us a DM with additional details. Thank you.
@Giuseppe_147 We care deeply about our neighbors and are sorry to hear about the odor concerns. We've shared your feedback with our local plant team for review. If you'd like to share additional details, please send us a DM.
@Clutchvolt We're sorry to hear about this unsatisfying experience. This certainly isn't something we'd expect. We'd like to gather some additional information to better understand your experience. Please send us a private message when you get a chance.
@Adventureman661 We’re so sorry to hear this happened. Finding something like that in your dog’s food would be very upsetting. Please send us a DM so we can learn more about this experience and gather additional details.
@MrsBarfly2 We're sorry to hear you weren't able to use the coupon. This is not the experience we want for you. When you have a moment, please send us a DM so we can assist you directly.
@itssaraham We're very sorry this happened. This is something that should never occur in your dog's food, and we'd like to learn more about your experience. Please send us a DM when time permits.