@AmazonHelp Sending me the same link again does not solve anything.
3/3 I am asking you to escalate this to a human specialist who can manually review the case. Please stop sending automated responses and actually investigate the issue.
@AmazonHelp@PrimeVideo I need help accessing my account. I changed my phone number and 2FA is still linked to my old number. I know my password but can’t receive the code. I tried phoneonline support with no success. Please help with account recovery. Account [email protected]
@AmazonHelp 2/3 Please try opening the process yourself and imagine that you no longer have access to the registered phone number. There is no alternative verification method and nowhere to upload identification.
@AmazonHelp I am not asking for another link to the same process. I am asking for a human escalation to someone who can actually investigate and resolve the 2FA issue.
I hope you understand my frustration. Eventually, I had to block my card to prevent further charges.
@AmazonHelp Please do not simply send me another automated recovery link without checking whether it actually provides a solution.
I would genuinely encourage someone from your team to try this process themselves from the perspective of a customer who no longer has access to their old phone
@AmazonHelp I had no choice but to block my payment card to stop Amazon from charging me.
Honestly, I don’t understand how a company this large can operate with such an inaccessible and ineffective customer support system. Absolutely terrible experience.
@AmazonHelp Your customer support is absolutely broken. When 2FA stops working, the entire support process just loops endlessly with no way to actually resolve the issue.
I was locked out of my account while still being charged, and after being unable to get any real help,
@roupec@rohlikcz@tomcupr@KVIFF Ať se nediví, že mají nedostatek kurýrů když se k nim chovají jak se chovají. Po tom co jsem si to zkusil vidím rohlik auto a chce se mi zvracet.
@SemSuchar @OndrejKania @rohlikcz@mpsvcz Jste naprosto mimo. Tady se o žádný Švarcsystem nejedná. Můžete mít zaměstnance který nepřijde 2 měsíce do práce ? Nebo 1 měsíc bude dělat 5 dnů a další měsíc 30 dnů 16h denně ?