Kate Schuelke, your CSR's appear to be very comfortable lying to consumers. This should be a concern for the CLO. @shanyej does this strategy get detailed in #investorrelations docs? Would love to understand it more.
@Seagate .@AskSeagate and @Seagate proving again and again they are either criminally incompetent or that they purposely run you around in circles. Either way I strongly advise you buy another brand. Maybe @westerndigital or @Samsung
@stevensanderson@Seagate Did you get any worthwhile support from @seagate? I sent them my FAILED drive for warranty replacement. They've had it for 38 days and counting. Still no word on when I'll get it.
After 4 more days, 2 more emails, and 1 more snarky tweet the most I know is as of yesterday they claim "it is on its final stage and is being prepared to be shipped at any moment." Of course, "any moment" clearly means "someday...maybe."
.@westerndigital can you confirm that you're not related in any way to the customer service nightmare that is @seagate? That'd encourage me to buy drives only from you in the future. Meanwhile...still no definitive answers or even a rough estimate on the replacement of my drive
@Seagate Did anyone really think "Marco" and @seagate were going to follow through? Round 4 it is! Several days and two emails later...no new info. Well, they did update the website to INCORRECTLY say they got my drive 12/5, when tracking shows they got it 11/3.
Sweet! 13 minutes in and I've got "Marco" on the chat from @seagate. Let's see if he can accomplish any more than "Kenneth", "Daniel", or "Paula." The bar is very, very low. #worstserviceever
@Seagate Well..."Marco" claims he's going to take ownership of this case. So, I guess if I ever get an update it will be from him. I have precisely zero additional concrete info. My guess - we'll be back here for round 4 sooner or later.
45 minutes into my #wasteoftime with #CSR chat of the infuriating company that is #seagate. The ONLY thing that has happened is I've been told it's being escalated. No further details. Total for the day is up to 2 hour, 15 minutes. Zero resolution. Still gonna buy an #ironwolf?