@Safaricom_Care at. There is an account masquerading as you. @SafaricomPLC_io. They have just called me using 0202600054 asking for my detail after my tweet.
Please remove them
@Safaricom_Care@SafaricomPLC. My son's line was blocked by an imposter who called you and cited ONLY his ID No. There should be more information asked before blocking a number. Now, are getting messages from this number asking for cash. Yet he can't use his number. Help???
@KenyaPower_Care@njerikahare 4 days of receiving my complaints, 4 days of forwarding to technical for attention, 4 days of apologies. No feedback, no progress, no resolution. Is there anyone in charge or responsible enough to address the issue????????
@njerikahare@KenyaPower_Care@KenyaPower 4 days of receiving complaints, 4 days of forwarding to technical for attention, 4 days of apologies. No feedback, no progress, no resolution. Is there anyone in charge or responsible enough to address my issue????????
@KenyaPower_Care 4 days of receiving my complaints, 4 days of forwarding to technical for attention, 4 days of apologies. No feedback, no progress, no resolution. Is there anyone in charge or responsible enough to address my issue????????
Your customer care Number reports the situation as resolved yet we still have no Power. It is a shame that I have to use Twitter to get your attention. Please call us and let us know what is happening.
@KenyaPower_Care@KenyaPower@PapetMasta@erickaruga
@KenyaPower_Care Still no team, no resolution, problem not fixed, no update and no electricity. Is there another more responsive and proactive channel fo communicating with the technical team responsible?
@KenyaPower_Care Thank u for your response. Your team is yet to do anything. Still no electricity and no form of contact or engagement from alleged team on the ground. What next?
@KenyaPower_Care Day 3 no power. @KenyaPower_Care. Is it possible to be more proactive? Provide a contact to follow up on progress and resolution? Provide a time line? Is it OK for your customer to go for 3 days without electricity???
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