ParentPay

Say goodbye to cash, paperwork, and endless admin. With ParentPay, collecting payments is effortless, secure, and designed to give you back precious time.

[ParentPay @ParentPay]

@RowenaLoko Apologies, we did experience an issue with log ins this morning, our team has now resolved this and you'll be able to log in as normal

[ParentPay @ParentPay]

@MarchantElaine Hi Elaine, unfortunately we are unable to provide support via social media. Please send your support request to [email protected]. Thank you!

[ParentPay @ParentPay]

@kula_boy Hi Mark, so that we can assist you, could you please send your support request to [email protected]

[ParentPay @ParentPay]

@BenjaminNe90712 Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

Wishing all school staff, parents, and pupils a relaxing and joyful festive break ❄️.

Please note our support service will be available until 3pm on Tuesday 24th December, and will reopen on Thursday 2nd January. See you all in 2025!

[ParentPay @ParentPay]

@bomoeun Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

@Cornishboysimon @MountCharlesSch Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

@bazwilliams76 We can confirm that the system was just down for a very short period, however this has now been corrected and you can access the account again.

Thank you

[ParentPay @ParentPay]

@Sonn80 We can confirm that the system was just down for a very short period, however this has now been corrected and you can access the account again.

Thank you

[ParentPay @ParentPay]

@Sonn80 Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

@bazwilliams76 Thank you for contacting us. 

We are not currently experiencing any difficulties, if you are having any issues on your account, please email us from your verified email address to [email protected].

Thank you

[ParentPay @ParentPay]

@Se_Ren_dipitous Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

@KaisMum87 Hello,

I'm afraid that in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected].

Thank you.

[ParentPay @ParentPay]

@stephen_cusack Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

@KaisMum87 Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

@FSaleemi1 Thank you for contacting ParentPay.

Once you make a payment to a 'payment item' it means you have authorised the funds to be transferred out of the ParentPay account and into the school's preferred bank account.

In order to receive a refund please contact your child's school...

[ParentPay @ParentPay]

@MK4613552763107 Hello,

Unfortunately,  in order to comply with our new security regulations, we are no longer able to provide support via social media platforms.

So that we can assist you, could you please send your support request to [email protected] (mailto:parent-support@pare...

[ParentPay @ParentPay]

@RoddyRogerson Hello

The email function to contact us via email is fully working and if you would like to discuss any issues on your account please contact us from your verified email address.

[ParentPay @ParentPay]

@RoddyRogerson Hello, there has always been an external email in addition to contacting us in the the account.  There are some new changes being introduced into the system and this may be why it is currently unavailable for a period.

[ParentPay @ParentPay]

@RoddyRogerson Hello,

So that we can assist you, could you please send your support request to [email protected] from the verified email address on your account.

Thank you.

[ParentPay @ParentPay]

@Janebuffoni Hi Jane, 

We have had a look and we can see your emails should come through to use. Can you please please ensure you send an email from the verified email address on your account and we will be able to assist you. 

Thank you