Shocked by @HiltonHonors. On Jan 11, in the middle of my Jan 4–16 stay, over 71,000 loyalty points were suddenly wiped from my account. Customer service was unable to help or explain why. This is no way to treat loyal customers. Please escalate. 👇
@HiltonHonors I have my Hilton Honors account number and reservation details ready. Please DM me immediately so an escalation manager can investigate and reinstate my points.
2. Starters which were supposed to be served to our Guests were being served to guests of a different party going on simultaneously in adjoining Hall! Buffet counters were not getting replenished even after repeated reminders! @RenaissanceAhmd@MarriottIntl
Sharing our horrendous experience at @RenaissanceAhmd Hotel recently, we made a grave error by arranging niece's wedding functions at Renaissance Ahmedabad, we were absolutely shocked to find out that the service levels are worse than that of a shabby guest House! @MarriottIntl
And on a Friday, when you’ve spent a whole week using ‘decision trees’ for making many critical choices, there’s no harm in using that tool for one last, momentous decision…