Passenger Assistance

Share your access needs in advance and request assistance for your train journey.

For train journey support 👉 @nationalrailenq

[Passenger Assistance @PassAssistance]

@weirdavid1 @TransreportUK Hi David, thank you for this. Our team is looking into this for you. Could you please DM us a screenshot of the screen showing the missing info, and confirm your booking reference if you have one?

[Passenger Assistance @PassAssistance]

@SbootsVangogh Hi thank you for reaching out. Please can you confirm the train company you are travelling with? If you are happy for us to, we can tag them to look into this for you.

[Passenger Assistance @PassAssistance]

@LovejoyAlison Hi Alison, thank you for reaching out, we advise contacting the train company your aunt is travelling with who provide the assistance. Contact details can be found at the following link: https://t.co/2z2SFYoHZd

Please feel free to send us a private message to discuss further 🙂

[Passenger Assistance @PassAssistance]

@RupertJone23942 Hi Rupert, thank you for reaching out. Please contact the train company you are travelling with with who will be able to advise you. Contact details can be found on your journey confirmation email or at the following link: https://t.co/2z2SFYoa9F

[Passenger Assistance @PassAssistance]

@southrunner24 Thank you for reaching out. You can find contact details for the train company you are travelling with on your email confirmation. If you contact them and provide your booking reference, they will be able to cancel this for you.

[Passenger Assistance @PassAssistance]

@Nathanro18 @Se_Railway Hi Nathan, thank you for your reply. We can see this has been cancelled by the train company on the log. @Se_Railway are looking into this for you.

[Passenger Assistance @PassAssistance]

@Nathanro18 Hi @Se_Railway please could you look into this for Nathan?

[Passenger Assistance @PassAssistance]

@southrunner24 Thank you for reaching out. We are sorry this was your experience. We advise leaving feedback through the star rating and contacting the train company to look into this for you. You can find contact details at the following link: https://t.co/2z2SFYoHZd

[Passenger Assistance @PassAssistance]

@adriansnelgrove Hi Adrian, thank you for reaching out. Please could you confirm the train company you are travelling with? We can then tag them to look into this for you.

[Passenger Assistance @PassAssistance]

@SofiaBrizio @nationalrailenq Hi Sofia, thank you for reaching out. Please could you send us a screenshot of the error via private message so we can look into this for you?

[Passenger Assistance @PassAssistance]

@DonnaHi68989220 We're really sorry to hear about your experience. If you could let us know which train operating company you're traveling with, we’ll reach out to them

[Passenger Assistance @PassAssistance]

@katwoman294 Hi Kat, thank you for your patience. Please could you confirm if the issue is still persisting?

[Passenger Assistance @PassAssistance]

@katwoman294 Hi Kat, we are looking into this for you and will get back to you ASAP. Thank you for your patience.

[Passenger Assistance @PassAssistance]

@katwoman294 Hi Kat, thank you for your reply. Please could you confirm whether you have tried searching for verification code?

This is usually the email subject and may bring up the email. Please let me know if this still has not worked and we will look into this issue further for you.

[Passenger Assistance @PassAssistance]

Visit the following link to learn how our Passenger Assistance technology supports your right to Turn Up And Go (TUAG): https://t.co/JZqnQhrguT

[Image Description: Infographic detailing the steps of how Passenger Assistance technology is used for Turn Up And Go.]

#Technology

[Passenger Assistance @PassAssistance]

@Tilsit Hi Dave thank you so much for your patience. This normally indicates an update to your journey, if you click on each journey this should remove the notification. Please don't hesitate to reach back out.

[Passenger Assistance @PassAssistance]

@mich2478 Hi, thank you for confirming! @ScotRail can you please help with their assistance request. Thank you!