PassiveBard

On a break until August 2023.

[PassiveBard @PassiveBard]

I guess should make an official post since I went AFK abruptly. I’m really bad at this so bear with me. This will be straight from the heart all at once. 😅

As of a few days ago, I deactivated my TikTok. I have also stopped streaming for about the last week or so.

🧵

[PassiveBard @PassiveBard]

@DerekMusso @NamecheapCEO A DM has been sent, thanks.

[PassiveBard @PassiveBard]

. @NamecheapCEO It would great to get assistance on a merch order I placed 9 days ago for a Namecheap hoodie. Chat support has been giving me the run around. Email support is nonexistent. I have not received a follow up promised on a “ticket” that was filed.

[PassiveBard @PassiveBard]

@DerekMusso @NamecheapCEO Thank you, I will be DMing now.

[PassiveBard @PassiveBard]

@ntomchik @Namecheap @NamecheapCEO @hillank This, too. Every single customer on Reddit has experienced awful customer service. No responses.

[PassiveBard @PassiveBard]

@ntomchik @Namecheap @NamecheapCEO @hillank Wow. This is sad.

[PassiveBard @PassiveBard]

@ntomchik @Namecheap @NamecheapCEO @hillank Your customer service is truly terrible. Every post I’ve read online backs that. Not responding to customers, great business practice. I see why your revenue is abysmal, too.

[PassiveBard @PassiveBard]

@ntomchik @Namecheap @NamecheapCEO @hillank A tech company that doesn’t even have a POS to simply and basically track orders. Wow.

[PassiveBard @PassiveBard]

@ntomchik @Namecheap @NamecheapCEO I expect this to be escalated to the Director of Customer Support. This is atrocious for a company to not be able to simply check an order’s status, especially when that company is in tech.

[PassiveBard @PassiveBard]

@ntomchik @Namecheap @NamecheapCEO @hillank They are all barely active on social media and I can see why now.

[PassiveBard @PassiveBard]

@ntomchik @Namecheap @NamecheapCEO How does @Namecheap function in tech when they don’t even internally have a POS for orders, while every other company has had it for years.

[PassiveBard @PassiveBard]

@Namecheap What is there to check on? It’s an order that when placed enters a system with information and updates that can be accessed. This is literally a system that has been used for many years with companies. Why is @Namecheap lacking a system to check order statuses?

[PassiveBard @PassiveBard]

@Namecheap Are you walking to Pennsylvania (where it’s supposedly shipped from) to check the status?

[PassiveBard @PassiveBard]

@Namecheap What systems do you use that it takes several days for a customer to receive an update? Your company is literally in tech. Checking on the status of an order should be instantaneous. I don’t know of a company other than Namecheap that it isn’t.

[PassiveBard @PassiveBard]

@Namecheap If this is how support is handled for company branded merchandise (which it pretty much free advertising) then I can’t even imagine the support for everything else.

[PassiveBard @PassiveBard]

@Namecheap All customer service has been abysmal in all channels. I do not understand what there is to investigate on an order. Either you have the product in stock or not. Why charge a customer immediately if expectations are not met.

[PassiveBard @PassiveBard]

@Namecheap Most companies only charge when it’s preparing to ship/has shipped. I’m out money with no idea when I’m receiving my product. It was supposed to be a gift for someone who has used Namecheap for years, but now I’ll tell them my experience and advise them to stop using Namecheap.

[PassiveBard @PassiveBard]

@Namecheap This is all I’ve heard. I understand your hands may be tied at the customer service level, but understand this isn’t acceptable for a company. Charge me immediately for a product, but no idea on when I will receive it.