Paul O'Shea

Customer Experience advocate - Digital Native - helping UK organisations to deliver an extraordinary customer experience ***Views expressed are my own***

[Paul O'Shea @Paul_O_Shea]

@Ryanair can't check in online using booking ref and email. Your customer service line doesn't open until 10am and is €1 per minute. Great start to Paddy's weekend. Thanks! ☘#GrandSlam

[Paul O'Shea @Paul_O_Shea]

#WEDOHospitality #OracleBots
https://t.co/EMCha3JYkE

[Paul O'Shea @Paul_O_Shea]

Interesting take on AI and how it can improve the Guest Experience in Hospitality & Travel https://t.co/QsP1Y1kz0j

[Paul O'Shea @Paul_O_Shea]

Watch how @MovenpickHotels creates moments for their guests by delivering personalized #service. https://t.co/jijwOIQ4M2

[Paul O'Shea @Paul_O_Shea]

Evolve or die: Why #digitaltransformation is more important than ever @dgtlMike via @BrandQuarterly https://t.co/6MztUvcKTe

[Paul O'Shea @Paul_O_Shea]

9 #CustomerEngagement trends that every business should be considering @chriswardMYC @MyCustomer #AI #digitization https://t.co/g84Clw4xMf

[Paul O'Shea @Paul_O_Shea]

@MarkVHurd talks innovation in the IT space at #AI #ModernCX https://t.co/3HfshCJo9f

[Paul O'Shea @Paul_O_Shea]

Oracle's new #AI apps are a powerful piece of its winning #cloud strategy. #CX @Forbes https://t.co/iyaNza94mf

[Paul O'Shea @Paul_O_Shea]

We read & love @Forbes. Now we love it even more - they chose @OracleMktgCloud: https://t.co/Yue4bcwIjY

[Paul O'Shea @Paul_O_Shea]

The most astute CIOs will lead digital transformation - yet most still aren’t. https://t.co/hREtFXROlO

[Paul O'Shea @Paul_O_Shea]

Full house for Professor Brian Coz #OracleMBX

[Paul O'Shea @Paul_O_Shea]

Here's why #retailers & CPG #manufacturers must be as discontented as #consumers, for their own sake: https://t.co/gwbcRKJzzy

[Paul O'Shea @Paul_O_Shea]

Remote connectivity makes your #smb vulnerable to #cyberthreats. How do you ensure #security at all levels? https://t.co/1EeDC1fo8H

[Paul O'Shea @Paul_O_Shea]

May your holiday season be peaceful and the year ahead be prosperous! https://t.co/JBdn3ihKmv

[Paul O'Shea @Paul_O_Shea]

#DigitalTransformation is a radically different approach to operating a business. Here's why you should adopt it: https://t.co/rur8ZQ3JyA

[Paul O'Shea @Paul_O_Shea]

Your customer's expectations are high - are you keeping up with demand? Attend the #OracleMBX event in London: https://t.co/7Qyie4uaKS

[Paul O'Shea @Paul_O_Shea]

IT budget exhausted?Check out these funding models that can get you the #IT you need now - https://t.co/AWRUrKSZqL

[Paul O'Shea @Paul_O_Shea]

It's time to think forward. Get insights & best practices from subject matter experts at #OracleMBX in London: https://t.co/rb07JWDquZ

[Paul O'Shea @Paul_O_Shea]

3 customer service lessons: How the Cloud transformed customer experience for @bangkok_airways #ModernCX https://t.co/4lfdliOBr5

[Paul O'Shea @Paul_O_Shea]

Overcome barriers to #digitaltransformation & keep up your competitive edge. #DigitalOracle via @cmi_managers https://t.co/yrW6ETG85M