Paula Guard

[Paula Guard @PaulaGuard]

@My_Metro I thought the new ones were meant to have air on though - the one I’m on right now is like a sauna! The best way to stop people feeling unwell is to create a safe temperature environment for them to travel in!

[Paula Guard @PaulaGuard]

@My_Metro Is the pop app showing correct timings?

[Paula Guard @PaulaGuard]

@My_Metro Thanks!

[Paula Guard @PaulaGuard]

@My_Metro Hi, where can I track 900 bus like I can metro? Or how can I find out when next one is coming?

[Paula Guard @PaulaGuard]

@FCDOtravelGovUK There is no country Schengen, ca you post the link to the actual advice to Schengen?

[Paula Guard @PaulaGuard]

@Schiphol passport control desperately needs to improve. Only 2 desks out of 8 open, line barely moving, no apology for the wait

[Paula Guard @PaulaGuard]

@My_Metro hi pop app has no information again for Jarrow can you update it for please? Thanks

[Paula Guard @PaulaGuard]

@My_Metro hi in the pop app there is no information at all for Jarrow. When is the next train Jarrow to Newcastle please?

[Paula Guard @PaulaGuard]

@My_Metro thought the new metro were meant to have air con! It’s like a sauna!

[Paula Guard @PaulaGuard]

@airfrance AF1058. Boarded and still haven’t moved for 30 minutes. Zero information or announcements?

[Paula Guard @PaulaGuard]

@My_Metro seriously, how hard is it to check a metro before it leaves the depot to make sure the hating is not on!? Tired of announcement telling people what to do if they feel unwell when it’s your fault. Lots of people not feeling great on the metro I’m on including elderly

[Paula Guard @PaulaGuard]

@Clinique Hi, do you know when sheertinr hydrator universal light will be back in stock?

[Paula Guard @PaulaGuard]

@My_Metro Thanks, it came in the end, sometimes delays are inevitable but what would be really helpful is updates from staff on the location of the next one

[Paula Guard @PaulaGuard]

@My_Metro when is the next bus arriving at Heworth towards shields? Thanks

[Paula Guard @PaulaGuard]

@My_Metro chaos at Heworth waiting for replacement bus - please get some customer service staff to the 900 queue before there is a fist fight

[Paula Guard @PaulaGuard]

@My_Metro Thanks that’s great. One last request- it’s like a sauna in here, it’s a new train so shouldn’t have the heat problem

[Paula Guard @PaulaGuard]

@My_Metro Yes I’m sat on a metro now but it’s been stationary for ages, no indication of when it’s going to leave. If it’s going to stay more than 10 minutes I need to make a decision and get a taxi. Can the driver do an announcement please?

[Paula Guard @PaulaGuard]

@My_Metro