Paula Roby

A princess in everyday life 👸

[Paula Roby @PaulaRoby]

This ongoing issue is extremely frustrating, and your customer service communication process does not seem to be functioning properly. Please help!

[Paula Roby @PaulaRoby]

@verynetwork I urgently need assistance with returning three light shades I ordered. Unfortunately, they are too large to return via a shop (i attempted at 3 different shops). I have contacted your customer service team three times (finished in comments)

[Paula Roby @PaulaRoby]

told that a collection had been scheduled after extremely long calls.despite staying home all day on each of the three scheduled dates, no one has turned up to collect the parcels. I now have three large boxes taking up space in my home, and I have no way of returning them.

[Paula Roby @PaulaRoby]

@VOXI_UK @VOXI_UK 1 hour and still no update @VodafoneUK

[Paula Roby @PaulaRoby]

@VOXI_UK my friend is unemployed and vulnerable and has spent his last £10 to swap his vodafone Service to your new VOXI For Now please (created especially to help people struggling during the COVID pandemic). You cut his phone off immediately at 18.16 pm yesterday (12/11/2020

[Paula Roby @PaulaRoby]

@VOXI_UK Thanks Thomas - just sent you one

[Paula Roby @PaulaRoby]

@VOXI_UK Thomas I have just sent one - please can you check ASAP

[Paula Roby @PaulaRoby]

@VOXI_UK Can you just fix it. The For Now plan he has paid for gives him unlimited calls, text or data. This is so important for him to be able to keep connected to his family and friends

[Paula Roby @PaulaRoby]

@VOXI_UK Hi Thomas, His SIM has completely stopped. You cut his phone off at 18.16hr yesterday and since no one can call his phone, he can't call out or receive texts or any form of social media. His log in account doesn't work with VOXI either. If i give you his telephone number can

[Paula Roby @PaulaRoby]

@VOXI_UK your You Now plan gives him unlimited calls, texts and data - if you can fix the SIM you are took down

[Paula Roby @PaulaRoby]

@VOXI_UK can you please just fix this without speaking to me. He is at a complete loss with the whole situation and already vulnerable

[Paula Roby @PaulaRoby]

@VOXI_UK @VOXI_UK you don't have to speak to me just get this fixed asap

[Paula Roby @PaulaRoby]

@VOXI_UK Hi, unfortunately they don't have access to anything as you have turned his phone/SIM off. He has no way at all of contacting him, until you get his phone on. I have all his data protection details. this is really urgent now guys.

[Paula Roby @PaulaRoby]

@VOXI_UK His phone was and is his lifeline, no other means of wifi or social media. He was on pay as you go SIM but you've sut him off to join VOXI

[Paula Roby @PaulaRoby]

@VOXI_UK

[Paula Roby @PaulaRoby]

be without a phone for so long. I need someones help ASAP before an already vulnerable person gets more so!

[Paula Roby @PaulaRoby]

@VodafoneUK Eek..... I'm a keeper 🙈
Don't judge me 😂. I would use it to buy my little family nice stuff #myteam 👌